Yvonne Guerin - Channel Account Manager / Order Manager at Magnet Networks

Channel / Corporate Account Manager/ Operations at Magnet Business / Entertainment

Nationality

Irish

Work category

Sales

Education

Bachelor/Degree

Yvonne Guerin's Professional Experience

2012 - 2012

Currently seeking new opportunities - Sales Account Manager / Office Administration Manager

Currently undergoing redundancy and job seeking in the areas of Telecommunications, Sales, Administration and Office Co-ordinator / Management.

Key Skills
Administration Telecommunications
2005 - 2012

Magnet Business / Entertainment - Channel / Corporate Account Manager/ Operations

I was working as a Channel Account Manager / Sales Order Processing Administrator in Magnet. I was made redundant last year and I looking for full - time work as soon as possible so am available to start immediately.

I am interested in getting back into either Sales Account Management desk based or Administration as I have a vast wealth of knowledge in both areas along with excellent Customer service skills and Customer Care. I am very enthusiastic and enjoy learning as I go along. I can be left to my own initiative or work as part of a team.

I worked daily on Salesforce CRM and many other internal systems. I am hands on and like to be kept busy. I am trustworthy and loyal and am looking for the opportunity to prove that.

2005 - 2012

Magnet Networks - Channel Account Manager / Order Manager

• Provided Customer and Channel / Corporate Partner Support. I handled escalations from Channel Partners and work with various departments to achieve resolution within our SLA’s.

• Liaised with other business units to resolve any Channel Partner, Residential or Corporate customer issues.

• Processed all sales orders for Channel/Residential / Corporate Partner accounts assigned to me.

• Met with Channel Partners to look at implementing Data , Voice and AerTV solutions for their customers.


• Kept Channel Partners briefed on any product updates and up sold opportunities.


• Covering for Channel Manager when required.

• Provisioning of Residential Television, Telephone, Broadband & phone services.

• Updating Channel, Residential and Corporate customers with information including order processes, Configuration Information, Customer Service and Technical Support.

Key Skills
Customer Service data SLA Technical Support
2000 - 2000

Cover Writing - Web Design

Key Responsibilities:
Cover Writing Magazine Reports and spell checking articles due to be published in the monthly IMG magazine.
Re-assembling advertisements on screen paper to send to the printers for the monthly issue and special editions.
Web Design for sister company Web World. Designing and creating web sites for new companies.
General Administration - Post sorting, email arranging, everyday office administration including answering phones.

Key Skills
Administration General administration office administration Reports web design

Yvonne Guerin's Education and Qualifications

2023

Certificate - Certificate, Business Studies; Economics

2003 - 2005 Westmoreland College

I achieved 3 certs in:

1.) Business Website Design & Management - Sallynoggin Senior College (1999-2000).

2.) Business Management & Administration - Legal Secretary - Bray Senior College (2000-2001).

3.) Business Management with Business Studies - Westmoreland College. (2003-2005).

During this time I also was a member of the Social committees for all colleges and arranged social nights and events as the representative for my classes. I also partook in showcases in Sallynoggin and sang on stage.

Bachelor/Degree - Certificate, Business, Management, Marketing, and Related Support Services

Westmoreland College

Yvonne Guerin's Additional Information