Yiorgos Kouletsis - Customer Service Executive  at Booking.com

Customer Service Executive at Booking.com



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Profile Activity

Yiorgos Kouletsis's Professional Experience

2012 - Present

Booking.com - Customer Service Executive

Manage relationships with hotels by providing high levels of customer service and account management support;
Answer any incoming queries from hotel (e.g. system problems, reservations, over-booking and invoicing);
Provide guidance to hotels in utilising and optimising our system;
Ensure timely follow-up of customer enquiries, with the hotel, by providing thorough feedback;
Efficient handling and conversion of reservation calls and queries via phone and email;
Take ownership of reservation calls and ensure the customer’s needs are met at all times;
Handle and resolve hotel and customer complaints efficiently, whilst seeking guidance from the Customer Service Team Leader where necessary;
Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner, resolving the problem through the most effective means;
Represent Booking.com in a professional manner to both the external and internal customer;
Answer any incoming queries (about the system and reservations, etc) from customers;
Liaison with the appropriate departments to gain relevant information, resolve problems or provide support;
Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action (if necessary);
Ensure that all administration is completed.

Key Skills
Customer Service Account Management Administration Customer Service Invoicing Reservations team leader
2009 - 2010

King George Palace Athens - back office / front office trainee

KING GEORGE PALACE is part of the Greek chain Classical Hotels of N.Daskalantonakis Group. Voted as the best Leading Hotel of the World for 2009 by the Leaders Club Awards at the Leading Hotels of the World November 2009.

2009 - 2010

proud promotions - marketing / sponsors director

sponsors for athens outview film festival .

Key Skills
2007 - 2008

art of life - editor / sales coordinator

working in 3 free press newspapers , as editor , in sales and public relations manager

2007 - 2007

Liberis Publications - freelancer editor

freelancer editor for marousi society a local magazine for the municipality of marousi.

2004 - 2006

Piraeus & Saronic Gulf News free press - editor / sales coordinator

Piraeus & Saronic new inter-local free press ,
working as an editor and as sales manager for spetses island .

Key Skills
Sales Manager

Yiorgos Kouletsis's Education and Qualifications


Bachelor/Degree - Bachelor, Administration of Tourist Enterprises

Technological Educational Institute of Piraeus


Bachelor/Degree - ,

40th Unified Upper Secondary school of Athens

Yiorgos Kouletsis's Additional Information