Yan Aung - Night Auditor at Absolute Resorts and Hotels

Night Guest Service Agent at Aleenta Resort & Spa

Nationality

Thai

Work category

Hotel and Catering

Education

Bachelor/Degree

To attain sustainable and challenging career in the hospitality service industry where I will have the opportunity to work diligently. To pursue a career prospect that builds upon the knowledge and skills I gained throughout my education and work experience. My ambition is to work effectively and efficiently for any task assigned to me because I believe in turn I would contribute towards achieveing the goals of the organization, no matter how miniscule it may be. I believe in learning through experience and in the role of individual team player to perform effectively and efficiently since I strongly believe in teamwork and team co-operation in the performance of the tasks.

Yan Aung's Professional Experience

2012 - Present

Aleenta Resort & Spa - Night Guest Service Agent

accept all requests and issues from in- house guests, associates on behalf of guests via telephone and
ensure that these are promptly attended to; act as a link between guest and departments, anticipate
guest needs wherever possible and react to these to enhance guest satisfaction; assist with preparation of
registration cards, arrival letters, and departure letters; ensure the confidentiality of the guests at all times
Night Auditor internal processing: completing the accounting totals, validating data, check payments of the
day with respect to bills/invoices, close the night shift

2011 - Present

Best Western Phanganburi Resort - Night Guest Service Agent

Night Auditor internal processing: completing the accounting totals, validating data, check payments of the day with with respect to bills/invoices, close the night shift.

Key Skills
data invoices
2009 - 2010

Absolute Bangla Suites - Night Auditor

Night Auditor internal processing: completing the accounting totals, validating data, check payments of the day with respect to bills/invoices, close the night shift.

Key Skills
data invoices
2009 - 2010

Absolute Bangla Suites - Night Auditor

completing the accounting totals, validating data, check payments of the
day with respect to bills/invoices, close the night shift.

15. Employment record
30 June 2008,10 June 2009

Key Skills
data invoices
2008 - 2009

Westin Dubai Minaseyahi, Beach Resorts and Marina - Guest Service Agent

accept all requests and issues from in- house guests, associates on behalf of guests via telephone and
ensure that these are promptly attended to; act as a link between guest and departments, anticipate
guest needs wherever possible and react to these to enhance guest satisfaction; assist with preparation of
registration cards, arrival letters, and departure letters; ensure the confidentiality of the guests at all times.
16. Employment Record.

2008 - 2008

Silvadee Pool Spa Resort - Room Service Waiter

Duities : Specifically took all catering orders requested by telephone; responsible for guest satisfaction, and
undertook assisgnments as required by the company.
17. Employment Record:
From Oct 5 2007, 2008 March 30

Key Skills
Catering
2008 - 2008

Banburee Resort and Spa - Restaurant Captain

Mainly responsible for smooth operation of the restaurant, particularly promptness in service, train
staff how to serve and how to deal with guest complaint properly, and to ensure guest
satisfaction; preparation and serving at private function. Undertook various assisngments as required
by the company.
19. Employment Record :
From 20 December, 2002 to Sept 2, 2003

2007 - 2008

Le Meridien Resort and Spa - Room Service Order Taker

Duities : Specifically took all catering orders requested by telephone; responsible for guest satisfaction, and
undertook assisgnments as required by the company.
18. Employment Record:
6 Months

Key Skills
Catering
2001 - 2002

2003 - Night Auditor internal processing

completing the accounting totals, validating data, check payments of the day with respect to bills/invoices; close the night shift, report to the Resident Manager
Supervisor- mainly responsible for the smooth operations, particularly promptness in service, to ensure guest satisfaction; running the bar service efficiently and maintaining the quality standards, verification of bills as required.

21. Employment Record

Key Skills
bar service data invoices Supervisor
2001 - 2002

The Evason Hua Hin Resort and Spa - Sales Ordertaker

Telephone Sales Order Taker, Room Service Section of Food and Beverage Division
Duties : Specifically took all catering orders requested by telephone; responsible for guest satisfaction; attended to all the guest complaints about the catering for banquets; undertook assignments for banquets as required by the company.
20. Employment Record

Key Skills
Catering Food and Beverage
2000 - 2000

Maekok River Village Resort - Assistant to Managing Director

Providing assistance to Managing Director, report compilation on day-to-day operations; menu
planning, and waiter service in the restaurant and bar as warranted.

22. Employment Record

Key Skills
1999 - 2000

Kitchen Division - Management Trainee

Duties : On-the-job training including operation of cooking equipment, cooking of Thai foods,
presentation and serving ordered food items; assisted in pantry-service.

23. Employment Record

Key Skills
1999 - 1999

Century Park Hotel - Trainee

Undergone training with Personnel, Sales and Marketing and Food and Beverage
Departments

24. Employment Record

Key Skills
Food and Beverage Marketing
1998 - 1999

Best Inn - Food and Beverage Department

Supervision of day-to-day operation of F & B Section

25. Employment Record

Key Skills
supervision
1996 - 1997

Food and Beverage Department - Food and Beverage Assistant

Duties : Assisted in preparing duty roster; performed bar/restaurant and room service;
preparation and serving at private functions and syndicate rooms; reporting guest complaints
to the Manager.

26. Employment Record

1995 - 1996

Excelsior, Heathrow, Forte - Trainee

Duties : On-the-job-Trainee- I.H.M.E.S, Int. Hotel School-Food and Beverage Assistant,
Food and Beverage Department.
Duties : Serving Silver Service & Wine Service, other assignments as warranted, customer
enquiry service and work in dispense bar.

Key Skills
Food and Beverage

Yan Aung's Education and Qualifications

1996

Diploma - Hotel Management

I.H.M.E.S

i)Diploma in Hotel Management. I.H.M.E.S International Hotel School, Isle of Man,
UK
(ii)Certificates – The Education Institute of American Hotel and Motel Association
Hospitality
(ii) Hospitality Human Resources Management
(iii) Basic Financial Accounting for the hospitality Industry
(iv) Hotel and Motel Security Management
(v) Introduction to Hospitality Today
(vi) Royal Society of Health and Hygiene for Hospitality
(iii)Certificates- University of Cambridge: Preliminary English Test (Pass with merit)
(iv)High School Diploma – Brent International School, Manila, Philippines
(v)Primary and Middle School Certificates–Teacher’s Training School, Yankin TTC, Yangon, Myanmar

1996

Bachelor/Degree - Hotel Management

Brent International School

: (i)Diploma in Hotel Management. I.H.M.E.S International Hotel School, Isle of Man,
UK
(ii)Certificates – The Education Institute of American Hotel and Motel Association
Hospitality
(ii) Hospitality Human Resources Management
(iii) Basic Financial Accounting for the hospitality Industry
(iv) Hotel and Motel Security Management
(v) Introduction to Hospitality Today
(vi) Royal Society of Health and Hygiene for Hospitality
(iii)Certificates- University of Cambridge: Preliminary English Test (Pass with merit)
(iv)High School Diploma – Brent International School, Manila, Philippines
(v)Primary and Middle School Certificates–Teacher’s Training School, Yankin TTC, Yangon, Myanmar

Yan Aung's Additional Information