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What does a Telemarketing Manager do?

Directly supervise and coordinate activities of sales workers other than retail sales workers. May perform duties such as budgeting, accounting, and personnel work, in addition to supervisory duties.

What are the Main Tasks of a Telemarketing Manager?

  • Listen to and resolve customer complaints regarding services, products, or personnel.
  • Monitor sales staff performance to ensure that goals are met.
  • Hire, train, and evaluate personnel.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.
  • Provide staff with assistance in performing difficult or complicated duties.
  • Plan and prepare work schedules, and assign employees to specific duties.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments.
  • Formulate pricing policies on merchandise according to profitability requirements.
  • Examine merchandise to ensure correct pricing and display, and that it functions as advertised.
  • Analyze details of sales territories to assess their growth potential and to set quotas.
  • Visit retailers and sales representatives to promote products and gather information.
  • Keep records pertaining to purchases, sales, and requisitions.
  • Coordinate sales promotion activities, such as preparing merchandise displays and advertising copy.
  • Prepare rental or lease agreements, specifying charges and payment procedures for use of machinery, tools, or other items.
  • Inventory stock and reorder when inventories drop to specified levels.
  • Examine products purchased for resale or received for storage to determine product condition.
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