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What does a Office Assistant do?

Operate telephone business systems equipment or switchboards to relay incoming, outgoing, and interoffice calls. May supply information to callers and record messages.

What are the Main Tasks of a Office Assistant?

  • Operate communication systems, such as telephone, switchboard, intercom, two-way radio, or public address.
  • Answer incoming calls, greeting callers, providing information, transferring calls or taking messages as necessary.
  • Route emergency calls appropriately.
  • Page individuals to inform them of telephone calls, using paging or interoffice communication equipment.
  • Relay or route written or verbal messages.
  • Place telephone calls or arrange conference calls as instructed.
  • Perform clerical duties, such as typing, proofreading, accepting orders, scheduling appointments, and sorting mail.
  • Monitor alarm systems to ensure that secure conditions are maintained.
  • Contact security staff members when necessary, using radio-telephones.
  • Keep records of calls placed and charges incurred.
  • Record messages, suggesting rewording for clarity or conciseness.
  • Stamp messages with time and date and file them appropriately.
  • Answer simple questions about clients' businesses, using reference files.
  • Complete forms for sales orders.
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