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What does a Managing Director do?

Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.

What are the Main Tasks of a Managing Director?

  • Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
  • Greet and register guests.
  • Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
  • Monitor the revenue activity of the hotel or facility.
  • Train staff members.
  • Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
  • Coordinate front-office activities of hotels or motels, and resolve problems.
  • Participate in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
  • Collect payments and record data pertaining to funds and expenditures.
  • Manage and maintain temporary or permanent lodging facilities.
  • Provide assistance to staff members by inspecting rooms, setting tables or doing laundry.
  • Interview and hire applicants.
  • Prepare required paperwork pertaining to departmental functions.
  • Confer and cooperate with other managers to ensure coordination of hotel activities.
  • Assign duties to workers, and schedule shifts.
  • Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
  • Show, rent, or assign accommodations.
  • Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
  • Develop and implement policies and procedures for the operation of a department or establishment.
  • Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
  • Perform marketing and public relations activities.
  • Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
  • Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
  • Book tickets for guests for local tours and attractions.
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