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What does a Dispatcher do?

Plan, direct, or coordinate the transportation operations within an organization or the activities of organizations that provide transportation services.

What are the Main Tasks of a Dispatcher?

  • Analyze expenditures and other financial information to develop plans, policies, or budgets for increasing profits or improving services.
  • Set operations policies and standards, including determining safety procedures for the handling of dangerous goods.
  • Plan, organize, or manage the work of subordinate staff to ensure that the work is accomplished in a manner consistent with organizational requirements.
  • Negotiate and authorize contracts with equipment and materials suppliers, and monitor contract fulfillment.
  • Collaborate with other managers or staff members to formulate and implement policies, procedures, goals, or objectives.
  • Monitor spending to ensure that expenses are consistent with approved budgets.
  • Supervise workers assigning tariff classifications and preparing billing.
  • Promote safe work activities by conducting safety audits, attending company safety meetings, or meeting with individual staff members.
  • Direct investigations to verify and resolve customer or shipper complaints.
  • Direct procurement processes including equipment research and testing, vendor contracts, or requisitions approval.
  • Recommend or authorize capital expenditures for acquisition of new equipment or property to increase efficiency and services of operations department.
  • Monitor operations to ensure that staff members comply with administrative policies and procedures, safety rules, union contracts, and government regulations.
  • Direct activities related to dispatching, routing, or tracking transportation vehicles, such as aircraft or railroad cars.
  • Direct and coordinate, through subordinates, activities of operations department to obtain use of equipment, facilities, and human resources.
  • Conduct employee training sessions on subjects such as hazardous material handling, employee orientation, quality improvement, or computer use.
  • Prepare management recommendations, such as proposed fee and tariff increases or schedule changes.
  • Implement schedule and policy changes.
  • Serve as contact persons for all workers within assigned territories.
  • Conduct investigations in cooperation with government agencies to determine causes of transportation accidents and to improve safety procedures.
  • Participate in union contract negotiations and settlements of grievances.
  • Direct activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
  • Develop criteria, application instructions, procedural manuals, or contracts for federal or state public transportation programs.
  • Provide administrative or technical assistance to those receiving transportation-related grants.
  • Develop or implement plans to improve transportation services control from regional to national or global load control center operations.
  • Direct central load control centers to maximize efficiency and effectiveness of transportation services.
  • Evaluate transportation vehicles or auxiliary equipment for purchase by considering factors such as fuel economy or aerodynamics.
  • Identify or select transportation and communications system technologies to reduce costs or environmental impacts.
  • Plan or implement energy saving changes to transportation services, such as reducing routes, optimizing capacities, employing alternate modes of transportation, or minimizing idling.
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