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What does Deal With Unpleasant or Angry People mean?

How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?

Occupations that work under the context Deal With Unpleasant or Angry People

Telephone Operators

Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad conne…

Correctional Officers and Jailers

Guard inmates in penal or rehabilitative institutions in accordance with established regulations and procedures. May guard prisoners in transit between jail, courtroom, prison, or other point. Includes deputy sheriffs and police w…

Telemarketers

Solicit donations or orders for goods or services over the telephone.

Police Patrol Officers

Patrol assigned area to enforce laws and ordinances, regulate traffic, control crowds, prevent crime, and arrest violators.

First-Line Supervisors of Correctional Officers

Directly supervise and coordinate activities of correctional officers and jailers.

Police, Fire, and Ambulance Dispatchers

Operate radio, telephone, or computer equipment at emergency response centers. Receive reports from the public of crimes, disturbances, fires, and medical or police emergencies. Relay information to law enforcement and emergency r…

Bailiffs

Maintain order in courts of law.

Transportation Security Screeners

Conduct screening of passengers, baggage, or cargo to ensure compliance with Transportation Security Administration (TSA) regulations. May operate basic security equipment such as x-ray machines and hand wands at screening checkpo…

Psychiatric Aides

Assist mentally impaired or emotionally disturbed patients, working under direction of nursing and medical staff. May assist with daily living activities, lead patients in educational and recreational activities, or accompany pati…
Work Category: Health Science

Sheriffs and Deputy Sheriffs

Enforce law and order in rural or unincorporated districts or serve legal processes of courts. May patrol courthouse, guard court or grand jury, or escort defendants.

Slot Supervisors

Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to …
Work Category: Hospitality and Tourism

Reservation and Transportation Ticket Agents and Travel Clerks

Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to infor…
Work Category: Hospitality and Tourism

Gaming Supervisors

Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house …
Work Category: Hospitality and Tourism

Parking Lot Attendants

Park vehicles or issue tickets for customers in a parking lot or garage. May collect fee.

License Clerks

Issue licenses or permits to qualified applicants. Obtain necessary information, record data, advise applicants on requirements, collect fees, and issue licenses. May conduct oral, written, visual, or performance testing.

Probation Officers and Correctional Treatment Specialists

Provide social services to assist in rehabilitation of law offenders in custody or on probation or parole. Make recommendations for actions involving formulation of rehabilitation plan and treatment of offender, including conditio…

Licensing Examiners and Inspectors

Examine, evaluate, and investigate eligibility for, conformity with, or liability under licenses or permits.

Gaming Managers

Plan, direct, or coordinate gaming operations in a casino. May formulate house rules.
Work Category: Hospitality and Tourism

Acute Care Nurses

Provide advanced nursing care for patients with acute conditions such as heart attacks, respiratory distress syndrome, or shock. May care for pre- and post-operative patients or perform advanced, invasive diagnostic or therapeutic…
Work Category: Health Science

Parking Enforcement Workers

Patrol assigned area, such as public parking lot or city streets to issue tickets to overtime parking violators and illegally parked vehicles.
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