Customer Service Representative
NationalityIrish
Current locationIreland
Work categoryCustomer Service
Profile Activity
I have vast experience in Customer service roles in different areas and have supervisory skills as well as being a dedicated Team player. I am adaptable and always ready to meet any challenge or task and see it through to its conclusion. I can provide 2 references from previous employers and can be contacted at any time on 087 7845841.
Tony Captain's Professional Experience
Customer Service Representative
o Dealing with BT Ireland Residential Sales
o Providing and placing orders
o Updating outstanding orders and dealing with ongoing issues.
o Liasing with Eircom and other service providers to resolve ongoing maters
o Dealing with any ongoing customer queries re Broadband or phone services.
Customer Care Administrator
TNT
o Booking import and export collections by e-mail, fax and telephone
o Providing quotations
o Tracking and tracing consignments
o Printing and dispatching pre-printed consignment notes
o Liaising with Transport department and drivers for delivery and collection times
Sales Support Administrator
Ring-gard
o Providing quotations to customers for roller shutters and steel doors
o Providing support to customers for repair department
o Liaising with Sales Reps and providing leads
o Obtaining quotations from external companies for parts
o Following through with customers in order to complete sale
Client Account Administrator
RaboBank
o Opening and managing customer accounts
o Providing support to customers
o Testing and implementing systems (6 weeks in Antwerp testing systems)
o Liaising with external security company to ensure timely delivery of secure access tokens
o Dealing with customer e-mails and telephone calls
o Ensuring return of original documentation to customers
o Providing support to colleagues on processes and procedures
o Negotiating interest rates with customers to increase revenue for company
Telesales Account Manager
MBNA
o Member of team of 11 specialists
o Dealt consistently with 100+ customers per day on variety of account queries
o Consistently exceeded cross sales targets by at least 10%
o Achieved superior scores on assessments
o Awarded commendations for superior sales
o Proposed software changes to assist specialists in decision making process
o Mentored new employees on sales and procedures
o Negotiated interest rates with customers to increase revenue for company
o Planned and developed departmental monthly magazine
o Promoted to dedicated team to target high yield customers