Syed Khurram Abbas Jaffery - Manager Customer Care Center at Mobilink (An Orascom Telecom Company)

MANAGER CUSTOMER CARE CENTER at Mobilink (An Orascom Telecom Company)



Work category

Customer Service



Profile Activity

Syed Khurram Abbas Jaffery's Regional Executive Cusomer Services role at Mobilink (An Orascom Telecom Company) (2004 - 2008)

Worked as "Regional Executive / Coordinator Customer Care" for 3 years in “Mobilink” and then promoted to "Manager Customer Care Center".


• Looking after the largest region and having more than 40 franchises with 115 CS staff.
• Franchise Performance Monitoring.
• Inventory Monitoring of SIM stocks by reviewing SIM inventory logs & ensure accuracy at all time
• Scheduled & non-scheduled visits to assigned Franchise Offices & Branded Connects.
• Ensuring Franchise staff is updated on all processes & policies.
• Coordination with other departments to ensure franchise facilitation.
• Determining training needs for Franchise staff and conducting regular trainings.
• Analysis, reports & feedback.
• Making sure that policies and procedures are being implemented and followed on all the levels in the region.
• Retaining and developing human resource at branches and keeping healthy and friendly working environment.
• Daily / weekly meetings with franchise Mangers/officers and other staff.


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customer care

(19 years)


(5 years)
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
19 years
5 years