Syed Khurram Abbas Jaffery - Manager Customer Care Center at Mobilink (An Orascom Telecom Company)

MANAGER CUSTOMER CARE CENTER at Mobilink (An Orascom Telecom Company)

Nationality

Pakistani

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

Syed Khurram Abbas Jaffery's Regional Executive Cusomer Services role at Mobilink (An Orascom Telecom Company) (2004 - 2008)

Worked as "Regional Executive / Coordinator Customer Care" for 3 years in “Mobilink” and then promoted to "Manager Customer Care Center".

Responsibilities

• Looking after the largest region and having more than 40 franchises with 115 CS staff.
• Franchise Performance Monitoring.
• Inventory Monitoring of SIM stocks by reviewing SIM inventory logs & ensure accuracy at all time
• Scheduled & non-scheduled visits to assigned Franchise Offices & Branded Connects.
• Ensuring Franchise staff is updated on all processes & policies.
• Coordination with other departments to ensure franchise facilitation.
• Determining training needs for Franchise staff and conducting regular trainings.
• Analysis, reports & feedback.
• Making sure that policies and procedures are being implemented and followed on all the levels in the region.
• Retaining and developing human resource at branches and keeping healthy and friendly working environment.
• Daily / weekly meetings with franchise Mangers/officers and other staff.

Company

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SkillMap®

 

customer care

(19 years)

Reports

(5 years)
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
19 years
5 years