Syed Khurram Abbas Jaffery - Manager Customer Care Center at Mobilink (An Orascom Telecom Company)

MANAGER CUSTOMER CARE CENTER at Mobilink (An Orascom Telecom Company)

Nationality

Pakistani

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

Syed Khurram Abbas Jaffery's MANAGER CUSTOMER CARE CENTER role at Mobilink (An Orascom Telecom Company) (2008 - Present)

Currently working as "Manager Customer Care Center – Rahim Yar Khan" in “Mobilink” the subsidiary of “Orascom Telecom”

Responsibilities

• Overseeing and handling of administrative issues.
• Performance monitoring of CCRs and taking necessary steps for individual / team improvement.
• Training needs analysis and have they arranged by and through QAST.
• Maintain office decorum.
• Availability of systems and tools. Assurance of data security and confidentiality.
• Grooming of Customer Care Center staff.
• Performance appraisals.
• Create & Implement plans for continuous improvement of Customer Care Experience
• Implement Customer Care strategies to achieve targets.
• Monitor performance of each segment and ensure consistent performance of Center.
• Effective Customer relationship management
• Implement processes to reduce work load and increase efficiency to satisfy the Customers’ needs
• Coordinate and follow up with different departments to resolve the issue in a timely manner
• Minimize churn and increase revenue through relationship management and effective Customer Care
• Execute special tasks and projects assigned by the management
• Monitoring KPIs
• Ensure compliance with budgets, targets, and deadlines through the implementation of cost-efficient controls.
• Ensure compliance with legal and ethical standards

Company

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SkillMap®

 

customer care

(19 years)

data

(14 years)

KPIs

(14 years)
2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
19 years
14 years
14 years