Susan Howard

Junior Administrator at Electricity Supply Board



Work category




Business Student
I am currently in my final year at Dublin Institute of Technology; BSc Business and Management Honours Degree.
The programme develops the knowledge and skills necessary for a challenging business career. The degree covers areas such as International and Strategic Management, Accounting, Economics, Politics, Supply Chain Management and I have specialised in International Human Resource Management, Marketing Communications and Enterprise Studies.
I am also in the process of writing my thesis on 'Creating value through effective talent management practice with the use of Google as your benchmark.'

Susan Howard's Professional Experience

2010 - 2010

Electricity Supply Board - Junior Administrator

• Billing and invoice outsorting
• Correction of billing errors
• Changing move in move out meter reads of tenants
• Answering daily queries
• Providing the highest degree of customer service

Key Skills
phone operations, customer service, billing, invoicing
2009 - 2010
Key Skills
customer service, sales targets
2008 - 2009
Key Skills
customer service, sales targets
2007 - 2007

AIB Corporate Banking - Junior Administrator

• Completing certs of interest
• Performing call backs on drawdowns to the lenders
• Answering queries on the phone

Key Skills
phone operations, financial operations
2005 - 2005

Fairview Health Centre - Office Administrator / Receptionist

• Answering the phones and registering patients
• Filing patients medical charts
• Registering appointments, medical card applications, sick notes and prescriptions
• Handling payments

Key Skills
receptionist, filing, phone operations