Susan Howard

Junior Administrator at Electricity Supply Board



Work category




Business Student
I am currently in my final year at Dublin Institute of Technology; BSc Business and Management Honours Degree.
The programme develops the knowledge and skills necessary for a challenging business career. The degree covers areas such as International and Strategic Management, Accounting, Economics, Politics, Supply Chain Management and I have specialised in International Human Resource Management, Marketing Communications and Enterprise Studies.
I am also in the process of writing my thesis on 'Creating value through effective talent management practice with the use of Google as your benchmark.'

Susan Howard's Professional Experience

2010 - 2010

Electricity Supply Board - Junior Administrator

• Billing and invoice outsorting
• Correction of billing errors
• Changing move in move out meter reads of tenants
• Answering daily queries
• Providing the highest degree of customer service

Key Skills
phone operations, customer service, billing, invoicing
2009 - 2010
Key Skills
customer service, sales targets
2008 - 2009
Key Skills
customer service, sales targets
2007 - 2007

AIB Corporate Banking - Junior Administrator

• Completing certs of interest
• Performing call backs on drawdowns to the lenders
• Answering queries on the phone

Key Skills
phone operations, financial operations
2005 - 2005

Fairview Health Centre - Office Administrator / Receptionist

• Answering the phones and registering patients
• Filing patients medical charts
• Registering appointments, medical card applications, sick notes and prescriptions
• Handling payments

Key Skills
receptionist, filing, phone operations

Susan Howard's Education and Qualifications


Bachelor/Degree - Business and Management

D.I.T (Dublin Institute of Technology), Aungier Street


second level/high school education -

Manor House School

Susan Howard's Additional Information




Applicant into the Bolton Trust, Enterprise Ireland and Newstalk student enterprise competitions and awards


Member of DIT BAM society
Committee Member of ESN society in DIT
Active member of Clontarf Golf Club