Susan Cloonan - Creative Mutlimedia at Tipperary Institute

Presenter at South Tipperary General Hospital Radio

Work category

IT and Technology

Education

Bachelor/Degree

After spending over twenty years in administrational work, and having gained invaluable experience in several different sectors, I returned to full time education in 2009 to study for a degree in I.T. and Creative Multimedia.

I am now (Oct. '10) in my second year of the Creative Multimedia course at Tipperary Institute. I enjoy audio, video, photography, writing and Social Media and hope, at the end of my degree course, to work in one of these areas.

Susan Cloonan's Professional Experience

2009 - Present

Owens McCarthy Claims Specialists - Administrator/Dictaphone Typist

This is a part-time position that I have taken while in college. It involves mainly typing but also filing and processing of claims using an in-house loss assessment recording system.

Software used: LARS, Microsoft Office

Key Skills
claims Filing Microsoft Office typing
2007 - 2008

Budget Travelbound - Travel Advisor

Customer Service role that involved booking flights (both long and short haul), package holidays, weekend breaks and tours and travel insurance. Also handling/processing of payments and accounts reconciliation.

Software used: Galileo System and Budget Travel in-house booking system.

Key Skills
2001 - 2005

LHS Services Ltd. - Administrator

Co-ordination of Health & Safety Inspections for state service providers, pharmaceutical companies and others. Logging and co-ordination of repairs. Responsibility for issue of test certificates and notification for renewal of same. Data entry (PEMAC)

Software used: PEMAC, Goldmine CRM, Microsoft Office

Key Skills
CRM data Microsoft Office pharmaceutical Repairs
2000 - 2001

Keelings Distribution - Administrator - Logistics

Planning and preparation of trailers for delivery to Tesco on a national basis. This position was in the frozen food section of Keelings based in Naas which was subsequently transferred to their depot in St. Margarets.

1997 - 2000

Fitzpatricks Garages - Administrator/Shop & Forecourt Manageress

Accounts, Human Resources (including training and rosters), Stock Ordering and Pricing in both Kildare and Naas branches.

Key Skills
1989 - 1997

Jerry O'Sullivan Stock Control - Stock Controller

This involved travelling throughout Leinster and Munster to clients in the hotel/pub industry, liaising with these clients, and providing information on stock profit/loss and solutions for effective control. A large amount of data entry was involved.

Software used: In-house Stock Control package.

Key Skills
data

Susan Cloonan's Education and Qualifications

2011

Bachelor/Degree - Higher Certificate, IT (Creative Multimedia)

Tipperary Institute

2008

Bachelor/Degree - Fetac Level 5, Information Technology

Central Technical Institute Clonmel

2007

Bachelor/Degree - Fetac Level 5, Travel and Tourism

Central Technical Institute Clonmel

1988

Bachelor/Degree - Leaving Certificate,

St. Mac Dara's Community College, Templeogue

Susan Cloonan's Additional Information

Interests

Web Development, Writing, Reading, Theatre, Community Support, Garda Reserve, Civil Defence, Irish Mensa, Travel, Tourism,

Awards

Higher Certificate Creative Multimedia (Class Prize 2009/10)
Fetac Level 5 I.T. (Student of the Year 2007/8)
Fetac Level 5 Travel and Tourism (Student of the Year (2006/7)

RSPH and SQS Certificate in Fundamentals of HACCP
RSPH Certificate in Health and Safety in the Workplace
EHOA/SQS Certificate in Food Hygiene (Distinction)

Certificates in Leadership (Civil Defence)
CFR Certificate in First Aid (2009)
Irish Water Safety 1 Certificate