Sue Finlay - Facilitator

Instructor at National Learning Network - Rehab



Work category

Education and Training



Profile Activity

National learning Network Instructor September 2011 – present
Delivering IT and Office Skills Fetac Level 4 consisting of all modules and setting exams in line with FAS and Fetac criteria and process leading to a Major Award in Applied Employment Skills. With Successful outcomes to date
Working with Fresh Start on Personal Effectiveness, Self Confidence, Self Advocacy, Adult Literacy, using NALA resources
Recently achieved distinction in Train the Trainer Fetac Level 6 and a Major award in Fetac Level 5 E-Business.
Throughout my career I have gained a wealth of business knowledge and worked in diverse Industries, gaining strong Marketing and Business Acumen, experience in training and coaching, HR, Recruitment, finance, with strong administration and commercial/retail management experience, excellent IT skills and a good communicator/people person with excellent customer service skills. Involvement in implementing processes and procedures.
Since May 2007 I have worked in a self employed capacity, previous this for a software company based in the UK role as a researcher (home based) for the automotive Industry in Ireland. This role involved collating both technical and standard specification data for the various car manufacturers under my remit, completing physical and quality checks by visiting showrooms and manufacturers, updating the electronic data software on changes in the market
Regional Claims Manager for an Insurance company negotiating and settling personal injuries claims with the legal profession and carrying out investigative work and analysing values on medical reports
Experience In the Retail field as Section Manager both in Textiles and Operations, I have firsthand experience of the requirements of a reputable company that pride themselves on standards and service.
Commercial Manager for a third level College in the Students Union overseeing the running of five studentshops and training and coaching both management and staff.

Sue Finlay's Professional Experience

2011 - Present

Healthcare Training Solutions - Tutor

Position: Tutor July 2011 – Present
Reponsibilities : Delivering Fetac level 5 modules in Communications, Preparation for Work
Setting and examining Assignments in line with Fetac criteria

Key Skills
2011 - Present

National Learning Network - Rehab - Instructor

Delivering of IT and Office Skills Fetac Level 5 consisting of all modules leading to a Major Award in Applied Employment Skills
Working with Fresh Start on Personal Effectivess, Self Confidence, Self Advocacy, Adult Literacy

Key Skills
FETAC Office Skills
2010 - 2010

The Educational Company of Ireland - Sales and Marketing Representative

visiting Primary and Post Primary schools with samples of new syllabus books and promoting Edco online digital service in Roscommon, Longford, Offaly
Product launches for Primary Schools, briefing teachers on new material and samples
Promotion of Exam papers

2007 - 2009

Jato Dynamics - Automotive Researcher

Responsibility: Carrying out research on data both technical and standard for the automotive industry both passenger and commercial.
Compiling quality data and consulting with manufacturers regularly on changes relevant in the market updating into the JATO database. Visiting relevant aligned manufacutures to carry out physical and quality checks
Creation of news articles into the international electronic service

Key Skills
2007 - 2008

Quinn Direct Insurance - Regional Claims Manager

Responsibility: Liaising with the legal profession on settlement of third party claims for personal injury and property damage.
Evaluating and analysing of medical reports, collating cost of damages for medical reports and consulting with Claim Controller regarding value to be ascertained
Investigating accidents, compiling all reports witness and policy holder statements and photographic evidence of scene of accident and damage to vehicles
Compiling investigative reports and regular updates on claims

Key Skills
claims Reports
2006 - 2007

Marks and Spencer - Section Manager Operations

Responsibility: Primary keyholder for store. Duty Management
Staffing- performance reviews, coaching and training, disciplinary issues.
Maintaining and driving standards and delivery with operations personnel
Management of general office team with responsibility for cash management. Budgetary controls and monetary transactions.
POS systems, ensuring that they are operating effectively and reported upon daily.
Liaising with Transport department and 3rd party contractors.
Liaising with senior management team and contractors on facility maintenance.
Primary responsibility for Health and Safety for all staff
. Integral link with Food department with achieving consistency with early morning fill and commercial awareness. Due Diligence stock rotation overseeing Cold room
Liaising with store manager with implementing continuous improvement and maintenance plans.

Key Skills
Cash Management Health and safety POS Senior Management Transport
2005 - 2006

Marks and Spencer - Section Manager

Responsibility: Management and direction of approximately 50 Textile staff, performance reviews. Resolving Customer issues
Maintaining consistent service level, quality standards and signing of Due Diligence.
Coaching and training Staff on maintaining standards and driving commercial awareness to staff, providing excellent customer service
Responsible for Late night trade and delivery of stock and layout of delivery into key
Ensuring procedures for pricing and ticketing are adhered to

Key Skills
Customer Service Customer Service
2004 - 2004

ELECTRO AUTOMATION LTD - Executive Personal Assistant for Managing Directors and General Manager

Responsibility: Overseeing Managing Director's business and personal affairs.
Primary contact regarding companies HR issues.
Supervision of staff.
Staff recruitment, maintenance of holiday leave and personnel files.
Primary contact for tenants regarding all leased properties.
Organising Board meetings in conjunction with company directors, corporate events, Golf Classic, flights and accommodations.

Key Skills
recruitment supervision
2002 - 2002

Electro Automation - Finance Assistant to Group Financial Controller

Responsibility: Overseeing the running costs of the Manufacturing Office, Administration, and Accounts departments.
Assisting with Financial Controllers' reports
All aspects of accounts and payments.
Cashbook and Nominal Ledger postings
Payroll for staff of seventy people

Key Skills
Administration Payroll Reports
2001 - 2002


Responsibility: All aspects of Accounts and payroll

Key Skills
1998 - 2001

Dublin Institute of Technology - Commercial Services Manager

Responsibility: Direction of entire business and performance.
General Secretary on the Board of Directors for DITSU Trading
Payroll and revenue returns
Recruitment, maintenance of personnel files, coaching and training of five shop Managers and staff on new systems
Implementation of new computerized accounting and salary software (EPOS) into all retail branches.
Reviewing regular Stock taking audit reports, analysis of variances etc from EPOS system.
Liaising with Suppliers on pricing and discounts for five student union shops
Upkeep and maintenance of facilities for all retail outlets

Key Skills
audit reports EPOS Payroll recruitment Reports retail
1996 - 1998

Dublin Institute of Technology - Accounts Manager

Responsibility: Converted existing manual accounts system into computerized system for their five retail outlets. Bank reconciliations, Wages and all PAYE and VAT returns

Key Skills
1994 - 1996

Movex Shipping Ltd - Accounts / Payroll

Responsibility: All aspects of accounts and payroll and revenue returns

Key Skills
1988 - 1994


Responsibility: Supervise all administrative staff.
All aspects of Accounts, wages, tax returns, sub contractor reports.
Weekly wages for approximately 150 staff.

Key Skills
Reports Tax

Sue Finlay's Education and Qualifications


Diploma - Diploma, Business Studies in Management Studies

College of Marketing and Design

IMI Diploma in Business Studies in Management Studies, Train the Trainer Fetac Level 6 with Distinction, major award in Fetac level 5 in E-Business, currently waiting on certification for Assessment Practice Fetac Level 6,


Bachelor/Degree - Certificate, IMI in Supervisory Management

College of Marketing and Design

Sue Finlay's Additional Information