Stephen Pannell

Net Safe Limited - Owner

This is my own company that I use for contracting assignments. We also sell all hardware and software, with installation services.
Specialists in avast! antivirus software.

Aviva Europe - Consultant

Worked on the business side as part of a small Pan-European team to establishment a European Shared Service Centre for business processes.
This included the compilation and analysis of all business processes, procedures and the IT systems used in Ireland.
Then analysed these processes with 4 other European countries in order to establish the mother and various other processes for use in the ESSC.

Bord na Mona - Deployment Manager

Project was to deploy new/refurbished desktop/laptop and other devices to over 500 users as part of a standardisation project to upgrade and deploy new, upgraded and existing software on Novell ZenApps and Windows.
Analysed overall costs and was able to reduce budget requirements.
Led in technological issues that arose as part of deployment.
Created and updated Service Delivery documentation of new environment.

Various Companies - Consultant/Project Manager

During this period worked on numerous projects for various companies.
This has included working as a break-fix engineer, network installation, cable management, through to project management. It has also included various e-commerce based solutions for B2B and B2C environments.

Department Of Justice, Equality & Law Reform - Consultant

Multi-site management of software and network projects on Windows and Citrix platforms.
Reviewed and upgraded security management software and processes.

Wembar Company Limited - Head of IT

Initially tasked with preparing the company for rapid expansion from 18 to 45 stores in a period of 18 months.
Provided support to back office and stores for all aspects of Technology including telephony, email, accounting, payroll, dispensary and EPOS systems.

Royal Bank Of Scotland - Integration Manager

Worked on the Ulster Integration Programme to discover, document and arrange engineering of retained applications within Ulster Bank to a standardised XP Desktop within RBSG. Managed timescales of arranging applications being compiled by remote engineers. All procedures followed to ITIL standard. Troubleshooting Ulster Bank production applications in conjunction with incident management, various business areas and relevant technical and development areas. Re-engineered various business processes to conform to new standards. Specified and arranged relevant security of applications and data.

P.J. Hegarty & Sons - Head of IT

Provided cover for the incumbent whilst he managed an ERP rollout.
Supported over 400 users across 40 plus sites. Arranged installation of IT services to sites. Rolled out hardware and software as part of on-going technology refresh programme.

Various Companies - Consultant/Project Manager

Worked on numerous projects for various companies.

Equant Network Services - Configuration Manager

Wrote and standardised all documentation for IT and business processes for worldwide billing procedures.
Ran various procedures using non-standard and specialised software.
Updated information mining on UNIX, SQL, Sybase, Crystal Reports, Gold and VBA.
Re-engineered IT processes as required to conform to changing requirements.

RSA Insurance Group - Implementation Manager

Multiple tasks including year-long technology refresh programme.

Ulster Bank - Systems Administrator

Provided 1st and 2nd Level Helpdesk Support.

IBM Global Services - ìSeries Software Engineer

Undertook the upgrade of the OS on 64 iSeries mid-range machines for the largest indigenous Irish retail chain.
Included the analysing, enhancing and resolving of any hardware, software or network configurations.

Whistondale & Partners Ltd - Head of IT

Head of IT for multiple companies.

second level/high school education -

William Parker School

Links

• My CV - http://www.jobserve.com/stephen.pannell.stephen.pannell.cv.doc.jscv
• Company Website - http://www.netsafe.ie
• Linkedin Profile - http://www.linkedin.com/in/stephenpannell

Interests

Family man which means the wife and kids come first after work. I enjoy motoring and gardening.