stephen kavanagh

ransport & Logistics Manager

Nationality

Irish

Current location

Ireland

Work category

Transport and Logistics

Self employed transport Logistics manager, with National and International CPC certs.Full B/C1/C licenses, Fork lift license (counterbalance) MS office experience, including Word/Excel/Corel draw/Big Red Book.Sales and Marketing experience, hands on, reliable and innovative work style

stephen kavanagh's Professional Experience

2006 - Present

ransport & Logistics Manager

Self Employed contract Transport / Operations Manager

Responsible for the Day-to-Day running of 7 Recovery vehicles and 7 drivers. Also the management of the call centre and staff of 3. My duties also include the following: Customer service to agreed SLA’s With our Club customers Including An Garda Siochana, AA, AXA, Hibernian, RAC, Mondial assist, BMW assist, Mercedes Assist, Mapre Assistance (Ireland Assist), Europe assist

The effective Routing of the transport fleet from a minimum of 65 calls per day, the effective training of the technicians in their responsibility to customer care and rapid response as well as their own and their customers health and safety.

Cash reconciliation on a daily basis and creditors and debtors ledgers updated daily

The Management of the staff Rota on a continual 24Hr 7 day shift pattern, with emphasis on driver’s hours and regulations and the seamless transfer from shift to shift.
The control to AVRO standards of the vehicle fleet to include maintenance records and equipment records, and the annual renewal of our Pass 43 accredited system (similar to ISO standards)

The procurement of both staff and vehicles for the company operation.

Key Skills
call centre Creditors customer care Customer Service driver Drivers Health and safety Maintenance Management Manager Operations Manager SLA Transport