Technical Support Executive at Sutherland Global Services
NationalityIndian
Current locationIndia
Work categoryTransport and Logistics
EducationDiploma
My record of academic achievements and professional career history, demonstrates attributes that make me a valuable employee. Reviewing my Curriculum Vitae will confirm that I have worked as a Technical Support Executive for Microsoft, AT&T, Symantec, Amazon.com and McAfee; (US and UK Support) with Sutherland Global Services for two and a half years.
I would like to start a career in Logistics field, as I am very much interested in Logistics and I believe it will open up a great opportunity to establish my career. I have completed SCM Hub Certified International Ocean Freight Professional (IOFLP) cerfication from SCM HUB (International Logistics Education and Management Services)
Siyad AbdulAziz's Professional Experience
Sutherland Global Services - Technical Support Executive
I have worked as a Technical Support Executive for Microsoft, AT&T, Symantec, Amazon.com and McAfee; (US and UK Support) with Sutherland Global Services for two and a half years.
My job was to support customers with their issues regarding Virus Removal, Internet Service (for AT&T, Symantec and McAfee), and issues regarding Windows XP operating System (for Microsoft). I have worked with another Sutherland process, Amazon.com Inc, which is one of the world's largest online retail sales & marketing. I have managed the new batches on budding; I have to lead the new associates and have to keep all the records of the contacts handled. I have to check, verify and correct each cases and documentation handled by the new associates. I have also been in McAfee Escalation team to call back the customers and take care of the technical issues for the multiple interaction cases. I was responsible for managing the Cab facilities for the new hires by arranging the routes and directions according to various shifts.