Sinead Flanagan - Administration/ Customer Services

Administration at Bulmers Ltd

Nationality

Irish

Work category

Customer Service

Education

Certificate

Profile Activity

Sinead Flanagan's Professional Experience

2008 - 2011

Bulmers Ltd - Administration

Worked as part of a team of 16 people as first point of contact for Bulmers Irish and international customers.

Achieved 100% in sales target set for Bulmers Mid-Strength, Coors and Carling.

Chosen to train new and current members of staff on Northern Ireland ordering system.

Reconstructed the sales force ordering system that Bulmers territory managers use on the road daily. This required adding pricing, new beer portfolio and customer information to the system.

Contributed to team effort to achieve 100% in performance targets set by Bulmers management for supply chain sector.

Inputted and processed orders received by fax, email and by telephone.

Resolved customer queries and complaints.

2007 - 2008

Intellicom - Customer Service Administrator

Worked as part of a team of 60 to contribute to and generated sales, leads and targets for the company.

Dealt with technical service issues by problem solving to resolve customer issues with broadband and telephone.

Converted customer query calls into orders for new products.

Key Skills
Phone manners, computer skills

Sinead Flanagan's Education and Qualifications

2007

Certificate - Business/Secretarial Course Fetac Level 5

Cashel Community School

Passed all exams with Distinction/Merits