Sharon Parker - Customer Service Specialist/ Administrative Assistant/Receptionist

Receptionist / Administrator at Chicago Architecture Foundation

Nationality

American

Current location

United States

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

Sharon Parker's Professional Experience

2011 - Present

Chicago Architecture Foundation - Receptionist / Administrator

Acts as the first point of contact, welcomes visitors and notify staff of their arrival.
Answer incoming calls and route callers to appropriate party.
Monitor incoming e-mails and route inquiries to the appropriate party.
Coordinate the usage of office space and assist with preparation for meetings.
Act as liason with building managemnet/staff for special set-ups.
Maintain general office supplies and coordinate special orders periodically.
Maintain materials for distribution to general public.
Process outgoing mail and packages for staff via USPS, FedEx, UPS, or messenger services.
Maintain supply and distribution
of office and cubicle keys; order new keys and building access cards as needed.
Assist HR Manager, and perform duties as assigned.

2007 - 2010

Dominican University - Administrative Assistant

Responded to student inquiries in a professional and timely manner
Greeted visitors and welcomed them to the University
Received and processed incoming mail
Managed student database to ensure accuracy
Performed routine clerical duties as necessary to meet the needs of the University
Processed background checks for prospective students
Managed sensitive and confidential information
Analyzed applications, transcripts and test scores for admittance review
Supported management with documentation, internal reports, and other projects as needed
Managed resources and coordinated activities for department events

Verified
Key Skills
EXCEL Microsoft Office: Word, Excel, PowerPoint, Access, Outlook
1995 - 2006

Ameritech - Directory Assistant Operator

Provided excellent customer service in a fast and friendly manner
Resolved billing conflicts and discrepancies
Provided immediate support to distressed callers
Supported other operators as needed to minimize caller delays

Verified
Key Skills

Sharon Parker's Education and Qualifications

2013

Bachelor/Degree - Organizational Leadership

Dominican University