Sesha Nallanthighal - Experienced CRM Administrator/Business Analyst

Business Analyst at CRM InfoTech

Nationality

Indian

Current location

United States

Work category

IT and Technology

Education

Masters/PostGrad

Profile Activity

Sesha Nallanthighal's Professional Experience

2011 - Present

CRM InfoTech - Business Analyst

I am an Oracle certified Seibel CRM On Demand Implementation Specialist.

My job responsibilities are :

Participate in full life cycle Oracle Seibel CRM On Demand implementations (Requirements, Design, Build, Test, Deploy)
• Work within a technical and functional team environment to gather requirements, prioritize objectives, and brainstorm alternative solutions.
• Prepare business requirement and business process documentation, while providing input into functional process documentation
• Work on technical and functional team to configure CRM application to meet customer business requirements.
• Experience in testing and debug processes, contribute to test planning including script and scenario development
• Coordinate developmental effort across a combination of On Shore and Off Shore team.
• Support clients with post production support activities including process documentation and training

2010 - 2011

Oklahoma State University - Research Assistant

•Act as a bridge between the inventors and the Licensing team to resolve both technical and functional issues.
•Coordinate with Director and Vice President of Research for evaluating, marketing, licensing and patenting the invention to the commercial sector.
•Critique the disclosures of various inventions and researches and actively engage in Market Research Activities.
•Document the Market Feasibility Reports for various inventions and research’s ranging from agriculture, life sciences, electronics and Information Technology

2009 - 2010

University Health Services at Oklahoma State University - IT Analyst

•Served as a key member in a team responsible for development, implementation, testing and installation of automated patient record system for the University health Services at Oklahoma State University.
•Analyzed business and user needs, documented requirements, and translation into proper system requirements.
•Developed the webpage’s in ASP.NET with SQL as backend.
•Coordinated with the team to draw ER diagrams to depict the database architecture and relationships between the various data tables, columns and to check for referential integrity in order to build error free systems.
•Implemented and executed store procedure for creation, up gradation of database also wrote SQL query to query the database to verify that the data on GUIs were accurate.
•Tested GUI and functionality which involved Verification of data supported by the application, Boundary value verification, and GUI verification while performing the White box testing.

2008 - 2009

Oil and Natural Gas Corporation,India - Management Intern

•Played a key role in the HRIS development by working as a liaison between managerial and systems analysis personnel to clarify program intent, identify problems, suggest changes, and determine extent of programming involved.
•Wrote user requirements specification, functional requirements specification and extensively interacted with the developmental team and business user in coming up with the structured charts, class and sequence diagrams
•Assisted in designing, developing and writing SQL query to provide report about the employee information with appropriate views.
•Awarded as Best Management Intern.

Sesha Nallanthighal's Education and Qualifications

2011

Masters/PostGrad - Management Information Systems

Oklahoma State University

As a part of my academic projects I have designed many web based projects including a fully functional patient record system for a counselor working in Oklahoma State University Health Services.

I successfully completed SAS - Data Mining Certificate Program.

Studied subjects like Business Intelligence , Advance System Development , Advance Database Management , Advance Data Mining , ERP Management , Information Security and many more advance IT subjects.

I was a recipient of full scholarship and worked as Research Assistant under the Director of Research at Office of Intellectual Property Rights in Oklahoma State University.

2009

Masters/PostGrad - Information Technology Management

SRM University Chennai,India

2007

Bachelor/Degree - Software Engineering

SRM University Chennai,India

Sesha Nallanthighal's Additional Information

Awards

Oracle CRM On Demand Implementation Specialist.
Oracle Marketing On Demand ( Attended "Train the Trainer" workshop on Oracle MOD)