Professional, fully qualified administrator with expereince in management, excellent customer service, banking, security and general IT. Adaptable, flexible and enjoy learning new skills inorder to develop or enhance my employment. I am an honest, trustworthy individual who likes to give 100% to the role that I am in and am prepared to go "that little bit extra" to achieve a good result like working late to clinch a deal. Looking to work in the Pembrokeshire area of South Wales.
Sandra Lyford's Professional Experience
Working Temporary Part-time. Creating, updating and producing sales brochures. Audio typing. Answering the telephone, Customer services - dealing with customer queries. Booking apointments. Following up potential buyers' viewings and updating Vendors.
General administration. Answering the telephone and logging details as required. Petty cash reconcilition. Checking various email accounts and sending out any relevant correspondence to referrals. Updating data on various spreadsheets for monthly and quarterly returns.
Currently on a 6-month work placement via the Pembrokeshire County Council’s work placement scheme. Assisting accounts manager with daily inputting of invoices, chasing invoices and statements and ensuring stock is correct on system, along with delivery dates, using Sage Manufacturing. This scheme ends January 28th 2011
Data input; dealing with daily post; creating reports using Excel and company software (Quay and various inhouse systems suchas Nucleus); dealing with applications and queries relating to them; general administration duties.
Preparation of sales particulars using company software and Microsoft Word; audio typing of various reports; effectively interfacing with customers and dealing with queries; receiving and logging information for valuers; collection of rents and authorising repairs on properties; general administration duties.
Daily running of a busy building society advising on new accounts/bonds being offered by the
company; dealing with customer queries, both written and oral; identifying opportunities to promote/sell other insurance products to customers; supervising and training of staff in regards to the branch policies and regulations, as well as training in the customer application process; follow-up telephone calls/letters relating to customers applications; maintaining personnel files and rotas; full administrative support for IFAs; general office duties.
Sandra Lyford's Education and Qualifications
Certificate - ECDL
Certificate - Accounting
Certificate - Business Management
Certificate - Database and Spreadsheets
Certificate - Wordprocessing / Typing
Certificate - 5 GCSE 'O' levels (incl English and Maths)
Sandra Lyford's Additional Information
Digital photography; paragliding; bowling; gym; garden
Learning Pembrokeshire, Narberth (2010)
Sage Accounting Level 1
Sage Payroll Level 1
Digital imaging using Photoshop
Webpage design using Dreamweaver
Publisher using Microsoft
SPDC Training Division, Pembroke Dock (1991 to 1992)
NVQ 2 Business Management
RSA III Word processing
RSA III Typing
Pitman Database intermediate
Pitman Spreadsheets intermediate
Pembroke School, Pembroke (1962 to 1974)
5 GCSE O Levels
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