Ronan Raftery - Volunteer Presenter/Former Local News Editor

Newsreader/Studio Assistant/Saturday morning DJ at Cork FM Community Radio

Nationality

Irish

Current location

Ireland

Work category

Media and Design

Education

Bachelor/Degree

An Energetic, ambitious, Marketing Graduate with more than 8 years Telesales and Customer Service experience working with Multi-national and SME’s, interested in helping an organisation achieve number one status in its industry, through implementation of agreed growth strategies.

Ronan Raftery's Professional Experience

2011 - 2012

Cork FM Community Radio - Newsreader/Studio Assistant/Saturday morning DJ

Sourcing news stories for the weekend news bulletins, and delivering the bulletins on Saturday mornings. Broadcasting my own hour from 8-9am Saturdays.

Key Skills
broadcasting
2011 - 2012

Cork FM Community Radio - Newsreader/Studio Assistant/Saturday morning DJ

Sourcing news stories for the weekend news bulletins, and delivering the bulletins on Saturday mornings. Broadcasting my own hour from 8-9am Saturdays.

Key Skills
broadcasting
2011 - 2012

Cork FM Community Radio - Newsreader/Studio Assistant/Saturday morning DJ

Sourcing news stories for the weekend news bulletins, and delivering the bulletins on Saturday mornings. Broadcasting my own hour from 8-9am Saturdays.

Key Skills
broadcasting
2011 - 2012

Cork FM Community Radio - Newsreader/Studio Assistant/Saturday morning DJ

Sourcing news stories for the weekend news bulletins, and delivering the bulletins on Saturday mornings. Broadcasting my own hour from 8-9am Saturdays.

Key Skills
broadcasting
2011 - 2011

Quest Software - EMEA Sales Associate – Scriptlogic

Liaising between end-users of Scriptlogic software to facilitate licensing for their IT environments. This role entailed arranging demonstrations by our engineers to give potential customers a forum with them to ask questions, with a view to them purchasing licenses for Scriptlogic software.

Key Skills
engineers Purchasing
2011 - 2011

Quest Software - EMEA Sales Associate – Scriptlogic

Liaising between end-users of Scriptlogic software to facilitate licensing for their IT environments. This role entailed arranging demonstrations by our engineers to give potential customers a forum with them to ask questions, with a view to them purchasing licenses for Scriptlogic software.

Key Skills
engineers Purchasing
2011 - 2011

Quest Software - EMEA Sales Associate – Scriptlogic

Liaising between end-users of Scriptlogic software to facilitate licensing for their IT environments. This role entailed arranging demonstrations by our engineers to give potential customers a forum with them to ask questions, with a view to them purchasing licenses for Scriptlogic software.

Key Skills
engineers Purchasing
2011 - 2011

Quest Software - EMEA Sales Associate – Scriptlogic

Liaising between end-users of Scriptlogic software to facilitate licensing for their IT environments. This role entailed arranging demonstrations by our engineers to give potential customers a forum with them to ask questions, with a view to them purchasing licenses for Scriptlogic software.

Key Skills
engineers Purchasing
2009 - 2009

Apple Operations Europe - Customer Service Representative

Dealing with queries from the general public regarding Apple products and extended services.
This position was a telephone-based temporary contract.

2009 - 2009

Apple Operations Europe - Customer Service Representative

Dealing with queries from the general public regarding Apple products and extended services.
This position was a telephone-based temporary contract.

2009 - 2009

Apple Operations Europe - Customer Service Representative

Dealing with queries from the general public regarding Apple products and extended services.
This position was a telephone-based temporary contract.

2009 - 2009

Apple Operations Europe - Customer Service Representative

Dealing with queries from the general public regarding Apple products and extended services.
This position was a telephone-based temporary contract.

2008 - 2009

TradeWins, Waterford - Market Researcher

Undertook market research for a client in the retail sector. Whilst I was on this project, to maintain objectivity, I was not told who the client was.
This position involved questioning shoppers at various Retail locations across Waterford about their weekly spend, and was a very interesting project.

Key Skills
2008 - 2009

TradeWins, Waterford - Market Researcher

Undertook market research for a client in the retail sector. Whilst I was on this project, to maintain objectivity, I was not told who the client was.
This position involved questioning shoppers at various Retail locations across Waterford about their weekly spend, and was a very interesting project.

Key Skills
2008 - 2009

TradeWins, Waterford - Market Researcher

Undertook market research for a client in the retail sector. Whilst I was on this project, to maintain objectivity, I was not told who the client was.
This position involved questioning shoppers at various Retail locations across Waterford about their weekly spend, and was a very interesting project.

Key Skills
2008 - 2009

TradeWins, Waterford - Market Researcher

Undertook market research for a client in the retail sector. Whilst I was on this project, to maintain objectivity, I was not told who the client was.
This position involved questioning shoppers at various Retail locations across Waterford about their weekly spend, and was a very interesting project.

Key Skills
2007 - 2008

mycustomer.ie - Telesales Executive

The primary role involved selling advertising space on Vazumo, which is an Irish business-to-business search engine.
This was achieved through cold-calling prospective clients and introducing them to the packages currently available.
Another task in this role was conducting the verification procedure for a number of Irish Broadband and Voice operators.
Meeting agreed activity targets, speaking to on average 40-50 business clients per day.
Researching potential prospects.
Competitor analysis.

2007 - 2008

mycustomer.ie - Telesales Executive

The primary role involved selling advertising space on Vazumo, which is an Irish business-to-business search engine.
This was achieved through cold-calling prospective clients and introducing them to the packages currently available.
Another task in this role was conducting the verification procedure for a number of Irish Broadband and Voice operators.
Meeting agreed activity targets, speaking to on average 40-50 business clients per day.
Researching potential prospects.
Competitor analysis.

2007 - 2008

mycustomer.ie - Telesales Executive

The primary role involved selling advertising space on Vazumo, which is an Irish business-to-business search engine.
This was achieved through cold-calling prospective clients and introducing them to the packages currently available.
Another task in this role was conducting the verification procedure for a number of Irish Broadband and Voice operators.
Meeting agreed activity targets, speaking to on average 40-50 business clients per day.
Researching potential prospects.
Competitor analysis.

2007 - 2008

mycustomer.ie - Telesales Executive

The primary role involved selling advertising space on Vazumo, which is an Irish business-to-business search engine.
This was achieved through cold-calling prospective clients and introducing them to the packages currently available.
Another task in this role was conducting the verification procedure for a number of Irish Broadband and Voice operators.
Meeting agreed activity targets, speaking to on average 40-50 business clients per day.
Researching potential prospects.
Competitor analysis.

2001 - 2007

AOL Operations Europe Ltd - Save Representative - Telesales

Telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems.
This role provided me with the opportunity to engage with end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web.
Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Broadband - Member Save Representative

Frontline telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems. This role provided me with the opportunity to engage with
end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web. Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Operations Europe Ltd - Save Representative - Telesales

Telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems.
This role provided me with the opportunity to engage with end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web.
Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Broadband - Member Save Representative

Frontline telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems. This role provided me with the opportunity to engage with
end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web. Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Operations Europe Ltd - Save Representative - Telesales

Telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems.
This role provided me with the opportunity to engage with end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web.
Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Broadband - Member Save Representative

Frontline telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems. This role provided me with the opportunity to engage with
end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web. Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Operations Europe Ltd - Save Representative - Telesales

Telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems.
This role provided me with the opportunity to engage with end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web.
Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2001 - 2007

AOL Broadband - Member Save Representative

Frontline telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems. This role provided me with the opportunity to engage with
end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web. Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Key Skills
internet
2000 - 2001

factor-e - Customer Care Representative

first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence.

Responsibilities:

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty.
The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty. first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence. The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence.

Responsibilities:

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty.
The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty. first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence. The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence.

Responsibilities:

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty.
The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty. first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence. The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence.

Responsibilities:

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty.
The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
2000 - 2001

factor-e - Customer Care Representative

Dealing with web-based dialogue with customer of first-e, the internet bank.
Being the first port of call for account holders of first-e, the internet bank, who had queries regarding transactions conducted on the first-e internet banking portal at a time when internet banking was a novelty. first-e was the first internet-only bank, meaning that it could offer a low-cost alternative to the high street bank, attractive to many people as a more self-controlled interface with a financial institution. first-e did not have a high street presence, which the general public found difficult to grasp, but there was a high degree of self-governance given to customers. This was an offering ahead of the time where all high street banks had an internet presence. The business was sold in March 2001 and the existing workforce was laid off. I did, however, enjoy this role as it gave me an insight into the workings of an internet-only based business at a time when web-trading was in its infancy.

Key Skills
Banking internet
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

The first Lufthansa European call centre based outside the Federal Republic of Germany. Start-up commenced 1997.

Responsibilities:

Initially recruited for the reservations desk, but undertook a varied role including Telephone Trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.
Responsible for responding to customer queries; Ireland in regards to travel bookings, resolving any complaints, captured booking information using Amadeus.
Meeting agreed service level agreements.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

Upon graduation from Sligo RTC, this position offered me the opportunity to work in a company from initial setup. The role involved being the first Lufthansa European call centre based outside the Federal Republic of Germany. I was initially recruited for the reservations desk, but undertook a multivariate role including telephone trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

The first Lufthansa European call centre based outside the Federal Republic of Germany. Start-up commenced 1997.

Responsibilities:

Initially recruited for the reservations desk, but undertook a varied role including Telephone Trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.
Responsible for responding to customer queries; Ireland in regards to travel bookings, resolving any complaints, captured booking information using Amadeus.
Meeting agreed service level agreements.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

Upon graduation from Sligo RTC, this position offered me the opportunity to work in a company from initial setup. The role involved being the first Lufthansa European call centre based outside the Federal Republic of Germany. I was initially recruited for the reservations desk, but undertook a multivariate role including telephone trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

The first Lufthansa European call centre based outside the Federal Republic of Germany. Start-up commenced 1997.

Responsibilities:

Initially recruited for the reservations desk, but undertook a varied role including Telephone Trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.
Responsible for responding to customer queries; Ireland in regards to travel bookings, resolving any complaints, captured booking information using Amadeus.
Meeting agreed service level agreements.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

Upon graduation from Sligo RTC, this position offered me the opportunity to work in a company from initial setup. The role involved being the first Lufthansa European call centre based outside the Federal Republic of Germany. I was initially recruited for the reservations desk, but undertook a multivariate role including telephone trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

The first Lufthansa European call centre based outside the Federal Republic of Germany. Start-up commenced 1997.

Responsibilities:

Initially recruited for the reservations desk, but undertook a varied role including Telephone Trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.
Responsible for responding to customer queries; Ireland in regards to travel bookings, resolving any complaints, captured booking information using Amadeus.
Meeting agreed service level agreements.

Key Skills
call centre Reservations Telesales Trainer Training New Staff
1997 - 2000

Lufthansa Global Telesales - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

Upon graduation from Sligo RTC, this position offered me the opportunity to work in a company from initial setup. The role involved being the first Lufthansa European call centre based outside the Federal Republic of Germany. I was initially recruited for the reservations desk, but undertook a multivariate role including telephone trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.

Key Skills
call centre Reservations Telesales Trainer Training New Staff

Ronan Raftery's Education and Qualifications

1997

Bachelor/Degree - BBS, Marketing

Institute of Technology, Sligo

1997

Bachelor/Degree - BBS, Marketing

Institute of Technology, Sligo

1997

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

NCEA

1997

Bachelor/Degree - BBS, Marketing

Institute of Technology, Sligo

1997

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

NCEA

Member of Marketing Society, IT Sligo.

1997

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

NCEA

1997

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

NCEA

1997

Bachelor/Degree - BBS, Marketing

Institute of Technology, Sligo

1993

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

Summerhill College

1993

Bachelor/Degree - Irish Leaving Certificate,

Summerhill College

1993

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

Summerhill College

1993

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

Summerhill College

1993

Bachelor/Degree - Irish Leaving Certificate,

Summerhill College

1993

Bachelor/Degree - B; Bachelor, Business Studies (International Marketing)

Summerhill College

1993

Bachelor/Degree - Irish Leaving Certificate,

Summerhill College

1993

Bachelor/Degree - Irish Leaving Certificate,

Summerhill College

Ronan Raftery's Additional Information

Interests

Music, Film, Online Gaming