Ronan Raftery

TradeWins - Market Researcher

February - July 2009: I have worked on an ad-hoc basis for TradeWins in Waterford, undertaking market research for a client in the retail sector. Whilst I was on this project, to maintain objectivity, I was not told who the client was.
This position involved questioning shoppers at Aldi about their weekly spend, and was a very interesting project. Some customers of Aldi did not want to give away any information about their shopping, but others said that they still shop in other grocery stores for certain braded products which they cannot get in Aldi.

MyCustomer - Custemer Support Engineer

The primary role involved selling advertising space on Vazumo, which is an Irish business-to-business search engine. This was achieved through cold-calling prospective clients and introducing them to the packages currently available. Another task in this role was conducting the verification procedure for a number of Irish Broadband and Voice operators.

AOL Broadband - MemberSave Representative

Member-Save Representative - Frontline telephone sales role involving dealing with and overcoming objections from members of the public to using AOL as an internet portal.
Consistently maintaining a ratio of 40% Saves/Cancels.
Dealing with objections and issues with the AOL internet portal and access problems. This role provided me with the opportunity to engage with
end-users of the AOL internet portal contacting Member Services with issues connected to using the AOL portal as a means of accessing the World Wide Web. Mainly telephone-based, it also involved a lot of e-mail traffic with end-users and building a long-term relationship engendering loyalty.

Deutsche Lufthansa AG - Customer Care Representative/Frequent Flyer Contact/ Telephone Trainer

Upon graduation from Sligo RTC, this position offered me the opportunity to work in a company from initial setup. The role involved being the first Lufthansa European call centre based outside the Federal Republic of Germany. I was initially recruited for the reservations desk, but undertook a multivariate role including telephone trainer, through which I was given the opportunity to travel to Melbourne over Christmas 1998 to open the Global Telesales Contact Centre, and help in up-training new staff.

Bachelor/Degree - Marketing Communications

Sigo IT

Languages

• German - Fluent