Roger Flannery

General Manager

Nationality

Irish

Current location

Ireland

Work category

General Management

Education

Diploma

Profile Activity

I am a Senior Management Executive accustomed to dealing B2B as well as interfacing with public / clients at all levels. I am 'hands on' with specific focus on driving efficiency and consistency in every facet of business in order to deliver service excellence to all clients whilst maximising bottom line contributions. I have perpetually achieved maximised results via the implementation of Disciplined Operational Procedures that permeate from supplier service through to line management systems. I am sincere and establish credibility very quickly and have used this strength as a strategic tool to build / enhance and maintain long term business bonds. I have established a sound track record throughout my career excelling at Marketing; Business Development and Operations Team Management.
I work well on my own initiative, I am a strong team player and excel under pressure.
I believe that actions speak louder than words as I have demonstrated throughout my career.

Roger Flannery's Professional Experience

2007 - 2009

General Manager

Generating potential leads for franchise investments; guiding the potential investor into a committed franchisor.
Maintaining Market awareness of trends and changes ensuring maximum profitability and productivity is achieved in each franchise unit.
Achieving the 2nd Largest office Growth Globally whilst being recognised for Customer service excellence and minimised churn.
60 % Growth in Contract Sales achieved in 2007 achieved through innovative media applications and constant market awareness.
200% growth in franchisee Investors 2007 achieved through effective CRM as well as building a credible reputation as an advisor to prospective and existing franchisees.
Established Business solidarity in 3 Major cities across Ireland
CRM / Churn Management / excellent on site advise and systems updates.
Ensuring Turnover Packages Purchased by Franchisees were filled Profitably and Expediently.(The Company Guarantees to provide clients for Franchisees.)
Execution of company policy in all spheres.
Drafting; completion and submitting of tender documents.
Setting Annual Budgets – Controlling P&L; Targets. Debtors Administrative Support systems for Franchisees.
Team Performance Management via categorised KPI’ s.
Working in Close coordination with all department heads; franchisees across the globe and Head Office in Atlanta - Directing business compartments to achieve maximum results through execution of implemented systems.
Adherence to SLA’s drafted for each contract and the maximisation of productivity per contract with no sacrifice to quality.

Key Skills
Administrative support analysing problems Business Development CRM Customer Service Innovative Investments Management managing an organisation managing people SLA Staff Management targets

Roger Flannery's Education and Qualifications

Diploma - Marketing Management

IMM