Remon Samuel - Experienced Hotel Reservations

Assistant Reservations Manager at Grand Hyatt Cairo Hotel , Egypt



Current location


Work category

Hotel and Catering



Remon Samuel's Reservations Agent role at INTERCONTINENTAL CAIRO CITYSTARS HOTEL (2004 - 2005)

Job Description :
1. Processes reservations by mail, e-mail, telephone and fax.
2. Processes reservations from Central Reservations Office, Regional Offices, Inter−Inn reservations and travel agents reservations.
3. Processes cancellations, revisions, and information updated of changes, responsible for correct completion of records and reports.
4. Receives and posts advance daily and dispatches guest receipts regularly.
5. Reconfirms block bookings, ensures that correct rooming lists are received, and checks arrival times, rates and all other information on group bookings.
6. Ensures that customer relations are kept at a high standard and that any complains are dealt with in a satisfactory manner, reported to the Duty Front Office Manager and the Director of Yield &Revenue Management.
7. Organise traces for follow up.
8. Ensure client files are kept organised and current with all required information.
9. Monitor and handle inquiry calls on a timely basis.
10. Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
11. Actively solicit and book business following hotel standards.
12. Be familiar with all hotel services/features and local attractions/activities to respond accurately to any guest inquiry.
13. Keep up to date product knowledge of the hotel and competitors.
14. Respect Health and Safety policies of the hotel and ensure that all the staff respects them.
15. Comply with hotels rules and regulations.


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