Remon Samuel - Experienced Hotel Reservations

Assistant Reservations Manager at Grand Hyatt Cairo Hotel , Egypt

Nationality

Irish

Current location

Egypt

Work category

Hotel and Catering

Education

Bachelor/Degree

Remon Samuel's Assistant Reservations Manager role at Grand Hyatt Cairo Hotel , Egypt (2009 - Present)

Job Summary: To work as a team member to create the most professional sales team. To meet and exceed the sales targets set in the monthly and yearly forecasts and to direct all efforts to maximizing the hotel’s revenues and profits in across all revenue streams rooms, small meeting conference and food & Beverage operating departments. To develop network of contacts to encourage and secure hotel trial of key decision makers.

Job Description :

Financial
1. To maximize rooms sales and revenue.
2. To ensure that all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies.

Administration
1. To oversee and assist in the operation and update of the Reservations Departmental operation manual.
2. To conduct regular communication meetings and ensure that departmental briefings and meetings are effective and conducted as necessary.
3. To Ensure that the use new technology and equipment is explored and implemented wherever appropriate.
4. To ensure that an organized and efficient filing system is implemented for the department.

Customer Service
1. To ensure that all reservations employees deliver the brand promise and provide exceptional guest service all the time.
2. To ensure that Reservations employee also provide excellent service to internal customers as appropriate.
3. To handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

Employee Handling
1. To identify training needs and plan training programs for the employees.
2. To ensure that the departmental employees are multi skilled and have the necessary skills to perform their duties with maximum efficiency, through consistent training in accordance with the Annual training plan.
3. To assist in the training of team members ( team leader ) as part of the effort to build an efficient team and to be able to take an active interest in their individual development and welfare.
4. To ensure that all employees provide a courteous and professional service at all the time.
5. To supervise the employees with the department, ensuring that the correct standards and methods of service are maintained as stated in the Department’ Operations Manual and Credit Manual.
6. To ensure that all employees maintain a high standard of personal appearance and hygiene at all times.
7. To ensure that all the employees report for duty punctually wearing the correct uniform and name badge at all times accordance with hotel grooming standards.
8. To assist in the building of an efficient team of employees by taking an active interest in their welfare, safety and development.
9. To ensure that all the employees have a complete understanding of and adhere to the Hotel’s Employee Rules and Regulations.
10. To ensure that all employees have a complete understanding of and adhere to the hotel’s policy relating to Fire, Hygiene, Health and Safety.

Operational
1. To oversee the taking and processing of all rooms reservations according to hotel and company guidelines.
2. To administrate the loading of all new rates into the relevant reservations
system, including testing and deployment.
3. To work with other rooms departments, checking room and room-type availability, to maximize room sales, yield and average room rate through up selling and other inventory and rate management initiatives.
4. To oversee and assist with the processing of individual and group reservations, rooming lists, waitlist and other reservation.
5. To proper accurate advance booking counts and forecasts.
6. To build strong relationships with all sources of bookings and work closely with the marketing department in maintaining and developing these relationships.
7. To ensure that all company minimum brand standards have been implemented, and that optional brand standards have been implemented where appropriate.
8. To respond to the results of the customer audit and ensure that the relevant change are implemented.
9. To work closely with other management personnel in supportive and flexible manner focusing on the overall success of the hotel and satisfaction of hotel guest.
10. To oversee and assist with the processing of individual and group reservation, rooming lists, waitlists and other reservation.
11. To be monitor and follow up on group blocks and groups with no room lists.
12. To ensure that all guest details are entered correctly in accordance with the principles of clean date.

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SkillMap®

 

Administration

(14 years)

Customer Service

(14 years)

Filing

(14 years)

Health and safety

(16 years)

Marketing

(17 years)

team leader

(14 years)
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