Reinaldo Fernandes - IT Helpdesk (looking oportunities)

IT Helpdesk at Bosch Car Multimedia



Work category

IT and Technology



Profile Activity

Cisco Certified Network Associate (CCNA)

Reinaldo Fernandes's Professional Experience

2011 - 2013

Bosch Car Multimedia - IT Helpdesk

I Provide helpdesk support through monitoring and responding quickly and effectively to requests received through the IT helpdesk. I checked for tickets assigned to the queue and process first-in first-out (FIFO) or process based on priority. I modify configurations, utilities, software default settings, etc. for the local workstation. And installing, testing and configuring new workstations, peripheral equipment and software. And maintaining inventory of all equipment.
I'm also responsible for the printing systems.

Key Skills
helpdesk support IT Helpdesk
2011 - 2011

F3M Information Systems S.A. - Technical Consultant

As an Technical Consultant I solved problems and inquiries related to customers. I implementing new systems based in Windows Server. And after installed, I tested and supervised the system. I also supported, and where appropriate, maintained contact with client organisations.
I also configured Cisco equipment.

Key Skills
Cisco Technical Consultant
2007 - 2008

Media Markt - Software & Multimedia Customer support

Dealing directly with customers either by telephone, email or face to face. I responded promptly to all inquiries and handled and resolved customer complaints. I provided pricing and delivery information. And I advised in stock quantities.

2006 - 2007

Chip7 - Junior IT Customer support

I provided help and advice to customers using my organisation's products or services. I always responding promptly to customer inquiries and complaints. And I helping in computer maintenance.

2005 - 2006

Diainformática - IT technician

Troubleshooting hardware and software issues. I helped customers with inquiries and complains. And I also provided orientation to new users of existing technology. I Installed and customised workstations.

Reinaldo Fernandes's Education and Qualifications


Certificate - Specialist in informatic applications of management,



Certificate - CCNA Cisco, Computer Systems Networking and Telecommunications



second level/high school education -


Reinaldo Fernandes's Additional Information


Information tecnology
Eletronics / Communications
Music / Art