What is Customer and Personal Service?
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Occupations that require knowledge of Customer and Personal Service
Morticians, Undertakers, and Funeral Directors
Perform various tasks to arrange and direct funeral services, such as coordinating transportation of body to mortuary, interviewing family or other authorized person to arrange details, selecting pallbearers, aiding with the selec…
Work Category: Human Services
Flight Attendants
Provide personal services to ensure the safety, security, and comfort of airline passengers during flight. Greet passengers, verify tickets, explain use of safety equipment, and serve food or beverages.
Work Category: Transportation, Distribution and Logistics
Concierges
Assist patrons at hotel, apartment, or office building with personal services. May take messages, arrange or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping and mainten…
Work Category: Hospitality and Tourism
Patient Representatives
Assist patients in obtaining services, understanding policies and making health care decisions.
Work Category: Health Science
Sales Agents, Securities and Commodities
Buy and sell securities in investment and trading firms and develop and implement financial plans for individuals, businesses, and organizations.
Work Category: Finance
Slot Supervisors
Supervise and coordinate activities of slot department workers to provide service to patrons. Handle and settle complaints of players. Verify and pay off jackpots. Reset slot machines after payoffs. Make repairs or adjustments to …
Work Category: Hospitality and Tourism
Meeting, Convention, and Event Planners
Coordinate activities of staff, convention personnel, or clients to make arrangements for group meetings, events, or conventions.
Work Category: Hospitality and Tourism
Park Naturalists
Plan, develop, and conduct programs to inform public of historical, natural, and scientific features of national, state, or local park.
Work Category: Science, Technology, Engineering and Mathematics
Insurance Policy Processing Clerks
Process applications for, changes to, reinstatement of, and cancellation of insurance policies. Duties include reviewing insurance applications to ensure that all questions have been answered, compiling data on insurance policy ch…
Work Category: Finance
Skincare Specialists
Provide skincare treatments to face and body to enhance an individual's appearance. Includes electrologists and laser hair removal specialists.
Work Category: Human Services
Lodging Managers
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Work Category: Hospitality and Tourism
Medical Secretaries
Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, r…
Work Category: Business, Management and Administration
Reservation and Transportation Ticket Agents and Travel Clerks
Make and confirm reservations for transportation or lodging, or sell transportation tickets. May check baggage and direct passengers to designated concourse, pier, or track; deliver tickets, contact individuals and groups to infor…
Work Category: Hospitality and Tourism
Tellers
Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions.
Work Category: Finance
Respiratory Therapists
Assess, treat, and care for patients with breathing disorders. Assume primary responsibility for all respiratory care modalities, including the supervision of respiratory therapy technicians. Initiate and conduct therapeutic proce…
Work Category: Health Science
Sales Engineers
Sell business goods or services, the selling of which requires a technical background equivalent to a baccalaureate degree in engineering.
Work Category: Marketing, Sales and Service
Bartenders
Mix and serve drinks to patrons, directly or through waitstaff.
Work Category: Hospitality and Tourism
Social and Community Service Managers
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and bene…
Work Category: Human Services
Gaming Supervisors
Supervise and coordinate activities of workers in assigned gaming areas. Circulate among tables and observe operations. Ensure that stations and games are covered for each shift. May explain and interpret operating rules of house …
Work Category: Hospitality and Tourism
Loan Officers
Evaluate, authorize, or recommend approval of commercial, real estate, or credit loans. Advise borrowers on financial status and payment methods. Includes mortgage loan officers and agents, collection analysts, loan servicing offi…
Work Category: Finance
