Saravanan MJ - Agresso Consultant

Service Provision Manager at Logica



Current location


Work category

IT and Technology



Profile Activity

Saravanan MJ's Professional Experience

2008 - Present

Logica - Service Provision Manager

• Manage the Service delivery of the team providing development and support for Logica’s Financial ERP – Agresso, Basware and Sunguard.
• Support the Service Delivery managers in defining contracts and SLA’s.
• Prepare cost budgets for transition and BAU support.
• Handle budgeting for the team and ensure costs are well within agreed limits.
• Handling a team of fourty members, co-ordinate various development and support activities, establish priorities and see thorough completion.
• Develop relationships and liaison with key users, Financial Controllers and Project Managers at International sites.
• Ensure ITIL based standard processes are followed.
• Ensure the teams deliver to SLA’s and manage customer relationship.
• Handle complex changes, involve in design and planning of solution and ensuring the team delivers it to timelines.
• Manage and ensure implementation of new Agresso/Basware/Sunguard instances.
• Provide consultancy and project manage Agresso/Basware/Sunguard upgrades, patching and server changes.
• Ensure staffs are adequately trained on Agresso/Basware/Sunguard modules and functionality of new versions.
• Transition managed the support handover of the applications from onshore to offshore.
• Implemented processes and procedures to comply with CMMi level 3 standards.

Key Skills
Agresso CMMI ITIL Service delivery
2005 - 2007

Logica - Funcational Consultant

• Transition and implement the second level support process for LogicaCMG financial ERP.
• Consultancy on all modules of Agresso ERP. (GL, AP, AR, FA, PCB, Logistics, Reporting, ARC, Excelerator.)
• Develop reports using Agresso Reporting tools.
• Handle Agresso Upgrade and Patching.
• Develop solutions for complex business requirements.
• Train super users and users of Agresso Business world.
• Design and develop training plans and training material.
• Provide support to the system accountants from subsidiaries, who support the operational users of the application.
• Ensure that the operational accounting systems for the subsidiaries are properly maintained and the configuration and static data is current
• Provide training to users and support users of the system.
• Handling a team of four members, co-ordinate various activities, establish priorities and see thorough completion.
• Develop relationships and liaison with key users, Financial Controllers and Project Managers at International sites.
• Support both the existing service delivery agreements and provide input for continuous improvement – striving for service centre excellence culture
• Problem management and resolution including transaction tracking and technical rectification of system errors.

Key Skills
2003 - 2005

e-Serve - Process Executive

• Managing a team of twelve members, constituting the central investigation team of customer disputes for Citibank, India.
The team handles customer disputes related to credit card transactions (chargeback process), atm withdrawal/deposit related, debit card and payments.
• Strict monitoring and tracking of the accounts receivables, timely reporting, reducing ageing and cost of funds.
• Enhancing customer satisfaction levels, through accurate and timely resolution of disputes.
• Co-ordination and correspondence with acquiring banks in the process of dispute resolution.

The secondary responsibilities include

• Study of the customer resolution platform for Citibank India and in implementation of a new CRM tool in tune with present environment and business demands.
• Integration of various systems to enhance productivity and efficiency of operations.

Key Skills
Banking Operations Retail Banking
2002 - 2003

e-Serve - Processing Officer

As a processing officer was responsible for

• Managing a team of four officers involved in handling credit card transaction processing and expense processing for Citibank U.A.E.
• The job involved establishing control procedures, strict adherence to Six Sigma quality measure, compliance of process in accordance with ISO standards and adherence to Service Level Agreements.
• In addition, have handled loan application processing, banking and credit cards account fulfillment and customer level detail maintenance for banking and cards related products.

Key Skills
Banking Operations
2000 - 2001

e-Serve - Junior Processing Officer

• Transition of expense processing function of Citibank U.A.E to e-Serve.
• Accurate & timely accounting, process quality control through sigma analysis and generation of timely MIS to meet client standards and satisfaction levels.

Key Skills
Banking Operations MIS

Saravanan MJ's Education and Qualifications


Masters/PostGrad - Cost Accountancy


Qualified Cost Accountant


Bachelor/Degree - Commerce

vivekananda colleage

Saravanan MJ's Additional Information



Graduate member in ICWAI, ITIL V3 Foundation Certified