Specialist Support Administrator



Current location

United Kingdom

Work category

Customer Service



Profile Activity

Proficient organised and dedicated individual who is highly motivated. A high achiever who within one year achieved Microsoft Master Certification in Office 2003, Technical Qualifications, Microsoft Certified Professional (MCP) and Microsoft Certified Desktop Technician (MCDST) Certification. I bring with me a internationally recognised certification that enables me to work anywhere in the world and a wealth of experience totalling to over Seven years in the Finance and Customer Service industry up to assistant managerial level. Consistently striving to learn new things and increase my certification portfolio.

jeffrd's Professional Experience

2007 - Present

Specialist Support Administrator

Citizens Advice Organisation, Specialist Support Unit, Wolverhampton – May 2007 to Present -Part-time Specialist Support IT and Training Administrator

Provide in-house IT Training and Support to Specialist Support Officers in MS Office application’s and any other in house library systems and in-house Web Publishing tool. Provide in-house training to new starters on processes and procedures Tailor training sessions to meet the needs of the learners 1-2-1 and small groups.

Plan and organise training events, produce and despatch training materials that relate to external training events for Debt, Employment, Housing and Consumer Advice Trainers nationwide.
IT House Keeping, reporting and monitoring of IT Problems, and first-level IT Support to others in the office.

Publish and manage the training section of, and publish and manage the whole site of

Key Skills
Quark Express Web Publishing Using LiveLink10
2005 - 2005

Assistant Manager

Invest Worldwide Ltd Properties and Land, Walsall - January 2005 to December 2005
Assistant Manager

Assist with the daily operation of the office based in Walsall, also providing additional support to the Middlesbrough office. Also where necessary assist and travel with the Director of the company on an occasional basis.

Responsible for developing new business contacts such as property developers, property suppliers all over the world and new sales agents, whilst maintaining good relationships.

Prepare weekly reports of all business handled within the Walsall office.

Coordinate, manage, or assist in meetings in house and out of office with staff, external business contacts, clients and developers.

Construct and manage databases of office business and delegate work where necessary.

Comply with Data Protection and company policies.

Source out specific property deals for clients if requirement is not currently on company portfolio and prepare property presentation documents for distribution across the network and presentations for meetings and seminars where needed.

Key Skills
data Reports Sales Agents
1999 - 2004

HFC Bank/HSBS - Customer Account Manager

HFC Bank Ltd, Birmingham - September 1999 to October 2004
Customer Account Manager

Promote and sell unsecured and secured finance including insurance products.

Process applications, assess and authorize customer eligibility for products both over the phone and face to face.

Customer Debt Management and Collections

Correspondence, File Audit and Reports

Provide Customer Service.

Comply with the Data Protection Act and other regulations and legislations that regulate the bank.

Key Skills
Customer Service Account Manager Customer Service data debt management finance Reports
1997 - 1998


HSBC Bank Plc, Birmingham - August 1997 to December 1998
Clerk (SO2)

Based at the Cash Centre process business money such as retail firms and other banks coming in. Cash Reconciliation at end of day.

Key Skills

jeffrd's Education and Qualifications


Certificate - Microsoft Certified Desktop Support Technician

Microsoft IT Academy