Support Analyst at Cerillion Technologies Ltd



Current location


Work category

IT and Technology

Profile Activity

A versatile, meticulous and highly dynamic IT Professional with considerable technical expertise and proven business analysis and software development experience gained developing and successfully implementing IT systems from requirements capture right through to system development, testing and implementation for leading IT companies A proactive communicator with a passion to deliver and extensive interpersonal, communications and analytical skills combined with the technical know-how and business knowledge to devise, develop and implement first-class technical solutions to business needs whatever the complexity A resourceful, flexible and highly industrious IT professional with proven ability to forge excellent relations with users and stakeholders at all levels to achieve targets consistently within deadline and budget regardless of pressure

ClaudioP's Professional Experience

2009 - Present

Cerillion Technologies Ltd - Support Analyst

On-Site Support Analyst. Duties includes
Solving issues on BSS
Requirements gathering

Systems used include Windows and Unix, Oracle, C#, Java, VB6 and C.
Excellent client facing skills

2008 - 2009

Convergys - Business Analyst

Business analyst for a leading blue-chip multinational high-tech company
T&A Subject matter expert on the largest SAP Human Capital Management (HCM) project in the world to date
Successfully liaised with clients, stakeholders and development teams to capture and clarify requirements
Consistently drafted functional, finance and accounts payable system specifications with impeccable accuracy
Personally created and managed documentation for procedures, operations, functionality and user training
Meticulously documented collections for functional analysts to customise according to country/site requirements
Personally advised on system enhancements, new developments and software development issues
Commended by senior management for excellent client relations and meticulous attention to detail

Key Skills
Analyst call centre Client Facing Requirements gathering SAP Software Development Training
2005 - 2007

AIS Ltd - Software Developer

Software developer/multi-language programmer for a highly reputable IT solution provider. 90 % of work was done in Delphi
Personally developed and successfully managed a variety of robust and highly efficient IT systems
Forged close client relations and meticulously gathered highly detailed and exact business/project requirements
Delivered numerous systems in different languages across the full life cycle from conception to implementation
Proved highly adept at managing the analysis, design, coding, testing and development of key applications
Consistently implemented first-class processing and data integrity testing to ensure 100% reliable programs
Managed smalls/medium project from initial analysis through to implementation
Delivered numerous key applications within quality standards and to exact specification, schedule and budget

Key Skills
analysing data Data Mining Delphi Quality testing
2001 - 2004


Development of financial (accounts) package, including design, coding and testing and support.

Main duties on the system included Reports , Data Validation, End of Year procedures and back-up and restore. I also wrote multi threaded applications.
Development of bespoke systems for clients. These included the full SDLC from analysis to implementation.
Writing of full documentation for parts of the financial package and even complete systems.
Developed additional modules to work with the system. These include among others an Asset register and Consolidation.
Wrote and integrated on-line Help files for the Financial package.
Delphi versions used version 5 and version 8 for 1 month at the end. The company was moving to that version.

Key Skills
Accounts Asset Registers Delphi General Ledger Purchase Ledger Sales Ledger Support testing
2000 - 2000

Junior Developer

Development and enhancement of a production control system. Most of the analysis and design were prepared before-hand.
Wrote an asset register. My duties on this project included the full life cycle, from meeting the customer to discuss requirements through to implementation. The client wanted to implement the system across the various factories they have around the world.

Key Skills
1999 - 2000

Micro Technology Ltd - Computer Technician

Assembling of computers. Repairs, maintenance and upgrades to PCs. Installation of OS and other software according to the clients request.

Provided training for new customers. Course: Introduction to Computer Basics, MS Office and other basic requirements, such as browsing, MS Paint etc.

Key Skills

ClaudioP's Additional Information