Gillian O'Brien - Senior Project Manager - Software/Digital Content

Project Manager at Babelgum Networks

Nationality

Irish

Current location

Ireland

Work category

IT and Technology

Education

Bachelor/Degree

Conscientious Senior Project Manager with 8 years’ experience in localisation and digital content. Track record in management of multiple concurrent and cross-functional projects, working with geographically diverse stakeholders, teams, vendors and partner companies. Skilled in cross-team communication, scheduling, task prioritisation and delegation. Self-motivated, confident, adaptable team player who thrives on being challenged.

Gillian O'Brien's Professional Experience

2007 - 2010

Babelgum Networks - Project Manager

* Co-ordinated schedules, quality assessment and publication of online video content to global web and mobile based platforms.
* Scheduled delivery, process and publication from over 25 concurrently active content provider accounts.
* Supported content providers in their delivery to ensure that technical requirements were met for timely processing and publication.
* Reported required status information to internal and external stakeholders from contract signature through publication and content maintenance.
* Prioritised multiple projects for processing by the internal Content QA team.
* Monitored encoders in internally developed systems to highlight and resolve performance issues as efficiently as possible.
* Provided point of contact between the content team and development team for encoding and content management systems (CMS).
* Collated and scoped team requirements of the CMS and encoding systems.
* Managed User Acceptance Testing on CMS and encoding systems.
* Developed and implemented standard process for Affiliate program content management.
* Created content solutions more than 20 unique affiliate partners.
* Monitored affiliate contract negotiation to ensure that schedules were met and the content expectations were set accurately with the affiliate partner.
* Distributed required code information for affiliate implementation and then provided support on content and code throughout implementation.
* Escalated affiliate implementation queries to the development team where required.
* Managed migration to outsourced model

Key Skills
Content Encoding Content Management Systems Digital content management Outsource migration Process Development
2002 - 2007

Oracle Corp - Senior Project Manager

* Co-ordinated the translation of Oracle University courseware to 9 core languages for internal customers in Oracle EMEA, APAC and Latin America.
* Scheduled and managed delivery of approximately 200 translated courses per annum covering online, hardcopy and classroom delivery formats.
* Managed distribution of workloads across 11 in-country translation vendor companies worldwide.
* Forecast, monitored and reported on annual budget of $5 million.
* Developed and documented a standard process for the collation, planning and translation execution of Oracle University customer requirements.
* Presented and implemented standard process to new customers to ensure that the translation solution adapted where required accommodating geographical and cultural specific needs.
* Developed and administered Oracle Database and user interface for the organisation and reporting of Oracle University translation projects on an internal global basis.
* Managed scheduling and delivery of translation of 2 RDBMS products to 28 languages working with internal engineering teams and external translation vendor companies.
* Aggregated and documented the WPTG department translation budget forecast, spend and metrics on a monthly basis.

Key Skills
Geographically dispersed teams Oracle Vendor Management
1999 - 2002

WPTG - QA Engineer

* Co-ordinated quality assurance testing on 3 Oracle suite products across 28 languages.
* Established a central point of contact with QA engineers across WPTG APAC to schedule testing, provide test scripts, configuration information and bug co-ordination.
* Performed quality assurance testing on the products for EMEA and Latin American languages.
* Reported QA status and escalated scheduling issues to project management team.
* Escalated engineering and translation issues, as required, to internal engineering team and worldwide language specialist teams.
* Developed, documented and implemented revised QA process to meet the requirements of changes in the structure of product delivery.

Key Skills
Quality Assurance engineering Oracle

Gillian O'Brien's Education and Qualifications

2005

Diploma - Business Studies

Dublin Business School

2003

Certificate - HETAC Cert. Team Management

National College of Ireland

2002

Certificate - ETP (Ireland) Ltd.

Structured Programme and Project Management

1999

Bachelor/Degree - Computer Science, three year completed

Trinity College, Dublin