Donal O'Shea -  Sales and Administration Manager.

Store Manager at Amon Electronics

Nationality

Irish

Current location

Ireland

Work category

Sales

Education

Higher Diploma

My key competencies are relationship management,customer service and a professional approach.

Good management skills. Senior administrator, able to improve operational output through improved and innovative systems.Good Sales skills, team Leader, effective negotiator excellent Interpersonal skills. Highly motivated.

Able to inspire and motivate colleagues. Persistence to see a job complete. Constantly looking to see how a business can improve and become more effective and efficient.


Donal O'Shea's Professional Experience

2009 - 2011

Amon Electronics - Store Manager

One of the main distributors of electronic components in Ireland
My role was Store management, inside sales, purchasing, account management and credit control.

We used Quick books to provide a first class IT service to our customers.

Key Skills
Account Management Credit Control Purchasing Sales, IT, Business development Store Management
2005 - 2008

Milkbar Agri. Products Ltd - Sales Manager

Ensured excellent services to Milkbar agricultural customers, especially key / strategic accounts and got involved to solve any customer complaints.

Worked with senior management to register the company with all major organizations / companies which required Milkbar products.

Had responsibility for three sales representative and two administrative staff. Improvements in revenue was achieved through good planning, attention to detail and hard work.

Trained purchasing managers and staff members on all aspects of products and merchandising.

Ensured necessary guidance was given to team to increase efficiency and profitability.

Supported the customers' requests and requirements and worked/consulted with the account managers to resolve any difficulties with speed and accuracy.

Key Skills
Administration Merchandising Purchasing sales sales management Training and Motivating
1995 - 2004

Sports Socks Company of Ireland Ltd - Customer Service Co-ordinator

Managed a division of the customer services office, had responsibility for six members of staff.
Responsible for the training and supervision of staff. Also trained staff in Bulgaria when the company relocated.
Worked closely with sales offices through various means, including meeting personally to ensure customer's requirements were met.
Agreed purchasing agreements with suppliers and ensured stock levels were maintained. During my first two years with the company my department had cost saving of 25%.
Involved in designing and printing products to customer's requirements, during busy periods sub-contracted some of the work.
Used Avery printers to produce high quality thermal transfer printing to suit customer specifications.
Co-ordinated the outsourcing of colour printing. Did business with leading suppliers such as Avery labels, A.C. Tape, Flight Label and Delpac Ltd., to produce high quality promotional packaging.
Maintained customer database with great accuracy which contributed significantly to the smooth running of the office.
The team never missed a shipping deadline in nine years, through good planning and an organised approach towards our work.
Company was awarded the environmental IS0140001 award.
As a health and safety officer proud to have been part of a team that won numerous national awards.

Key Skills
Customer Services Health and safety promotional Purchasing supervision
1988 - 1995

HSBC Bank - Bank Official

Initiated and implemented on -line systems to increase efficiency in day to day banking, which were implemented nationally.
Recorded on Bank's Roll of Honour for recording fraudulent activities, one fraud stop amounted to stg30K
Re designed and initiated a "Customer friendly" charging system based on pre agreed fees; this greatly reduced the number of customer complaints.
Gained promotion within customer services, for being professional, courteous and innovative.
One of three financially awarded by senior management in a branch of 300 staff for business development.
Telesales, multi tasked in roles and between departments.
While cashiering handled stg70K on a daily basis.

Key Skills
Banking Business Development Customer Services Innovative Senior Management Telesales
1986 - 1988

Anthos Teo Ltd - Horticulturalist

Achieved and exceeded targets as set out by company.
Helped the business grow by 10% in first year, through good team work.
Managed and approved planting requirements.
Involved in training new members of staff, regularly did overtime to facilitate company's requirements.

Donal O'Shea's Education and Qualifications

2009

Higher Diploma - Post Graduate Diploma, Management

The Open University

2008

Certificate - Certificate; Certificate, Information Technology; Computer Applications

PCAP (Portlaoise Community Action Project)

2001

Higher Diploma - , Supervisory Management

Irish Management Institute