David O'Brien - IT Incident Manager

Incident Manager at Dell

Nationality

Irish

Current location

Ireland

Work category

IT and Technology

David O'Brien's Professional Experience

1998 - Present

Dell - Incident Manager

Global IT Major Incident Manager
Incident Manager with the Global Application Incident Management Team with responsibility for monitoring, managing and supporting Dell’s IT application suite. The main goal is to investigate and resolve incidents raised by various business functions at Dell, resolve critical issues in Dell’s Global IT environment with frequent interaction with and visibility from, Senior Level IT Management and also act as a point of contact for working key technical issues as well as leading and tracking the resolutions of IT incidents.

1994 - 1998

Various - Technician

Professional Video Limited, Dublin
Installation/Test technician.
Installation of audio/video studio equipment.
Test & commission.

Control Technology Ireland, Dublin
Supervisor.
Design of audio/video studio equipment.
Cost & manage projects.

International Audio Visual Projects, Dublin
Installation/Test technician.
Installation of audio/video studio equipment.
Test & commission.

Key Skills
Supervisor test technician
1985 - 1994

Micro-Processor Developments Limited - CAD/PCB Technician

Micro-Processor Developments Limited, Shannon
Design of printed circuit boards & schematics.
Prototype & test
Installation of audio/video studio equipment.
Test & commission.

David O'Brien's Additional Information

Links