Customer Service Advisor



Work category

Customer Service

Profile Activity

With over 30 years experience as both a team player and manager I believe I can bring added value to a suitable organization

paul2009's Professional Experience

1984 - Present

Customer Service Advisor

2008 LHW Insurances Group Claims Administrator
Position created following internal review and restructuring.
 Identify legacy claims and arrange to finalise as appropriate.
 Put in place procedures for speedy and efficient claims settlement.
 Liase with clients and develop “one point” of contact relationship.
2002 - 2008 LHW Insurances Group Personal Lines Manager
Appointed to position following acquisition of Bradley Williams & Co by Lewis Traub Group.
 Oversee the transfer and integration of client base to new software solution.
 Develop procedures for the efficient management of accounts.
 Coordinate the day to day work flow of the personal lines team.
1982 - 2002 Lewis Traub Group Senior Personal Lines Administrator
Joined LTG following purchase of Personal Lines book from Sedgwick Dineen.
 Responsible for dealing with all previous Sedgwick Dineen clients to ensure continuity.
 Administration of all Personal Lines & Commercial policies under certain limits.
 Served on advisory committees of a number of insurers.
1980 - 1982 Sedgwick Dineen Ltd Personal Lines Administrator
 Initially exclusively involved in handling all classes of claims.
 Dealing with personal insurances for corporate connected clients and reporting to
relevant account executives.
 Delegated to oversee transfer of business to Lewis Traub following agreement to acquire.
1980 General Accident Insurance Claims Administrator
 Dealt with personal lines claims as well as commercial non liability claims.
 Authority to negotiate and agree settlement up to £1,000.
 Direct interface with both brokers and public.
1976 - 1980 MacDonagh & Boland Group Claims Administrator
Joined company direct from school in September 1976
 Responsible for registering and reporting all claims.
 Ensuring efficient follow up and settlement of claims.
 Advising clients on scope and limitations in cover.

Key Skills
advising people collecting money communication Customer Service sales

paul2009's Education and Qualifications


second level/high school education -

Terenure College