pamkee

Customer Service Representative

Nationality

Irish

Work category

Customer Service

Profile Activity

pamkee's Customer Service Representative role (2009 - 2009)

-Dealt with varied queries from Bank’s customers on the phone in a timely and efficient manner
-Consistently achieved and exceeded targets set on quality of calls, call handling time and cross referrals
-Achieved recognition for quality of calls and customer service by being awarded Certificate of Excellence Quality Initiative for Listening Skills on calls

SkillMap®

 

Administration

(1 year)

attention to detail

(1 year)

bank

(1 year)

call handling

(1 year)

calls

(1 year)

Customer Service

(1 year)

customers

(1 year)

Efficient

(1 year)

initiative

(1 year)

Listening skills

(1 year)
 

logical thinking

(1 year)

Quality

(17 years)

Queries

(1 year)

Service

(1 year)

targets

(1 year)

updating files

(1 year)
1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
1 year
1 year
1 year
1 year
1 year
1 year
1 year
1 year
1 year
1 year
1990 1991 1992 1993 1994 1995 1996 1997 1998 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020
1 year
16 years
1 year
1 year
1 year
1 year
1 year