pamkee

Customer Service Representative

Nationality

Irish

Work category

Customer Service

Profile Activity

I am a hard-working efficient person with excellent secretarial skills. I have worked as PA for over 15 years and also recently spent some time as a Customer Service Agent. I also have banking experience. I am looking for a part-time position in any of the above roles.

pamkee's Professional Experience

2009 - 2009

Customer Service Representative

-Dealt with varied queries from Bank’s customers on the phone in a timely and efficient manner
-Consistently achieved and exceeded targets set on quality of calls, call handling time and cross referrals
-Achieved recognition for quality of calls and customer service by being awarded Certificate of Excellence Quality Initiative for Listening Skills on calls

Key Skills
Administration attention to detail bank call handling calls Customer Service customers Efficient initiative Listening skills logical thinking Quality Queries Service targets updating files
1990 - 2005

Admin & Clerical Professional

- Full secretarial support for the Managing Director using MS Word
- Preparation of Powerpoint presentations for new and existing clients
- Liase with and manage schedule for a team of 7 quality consultants nationwide
- Preparation of business proposals to ‘blue chip’ client base
- Total organisation of training courses – logistics, facilities, presentations
- Invoicing and credit control/arrears management
– Event Management including Networking Days and Conferences
– Set-up and maintenance of a database of approx 4,000 companies including many of the top 100
companies in Ireland
– Preparation of training manuals and documentation for all courses in Ireland, Europe and US

Key Skills
Business clients customer service, computer skills, sales Database development director documentation Event Management Invoicing ireland logistics Management MS Word Networking Organisation Powerpoint Preparation Presentations Quality Reception, Admin, Office person Secretarial Support SYSTEMS team Training