Delph01

Customer Service Supervisor

Nationality

French

Current location

Ireland

Work category

Customer Service

Education

Masters/PostGrad

Profile Activity

Delph01's Professional Experience

2004 - Present

Customer Service Supervisor

Order processing, customer assistance over the phone, email, fax and mail. Updating database. Billing and credit control. Labels delivery and follow-up with warehouse. Running queries to assist Marketing operations. Admin/Office duties.

Key Skills
Admin Billing Credit Control Database email Marketing operations Order processing Processing
2003 - 2004

Customer Service Representative

Order processing, using SAP, interface with sales force, warehouse, courier

Key Skills
Order processing SAP
1997 - 2003

Rates Desk and Ticketing Specialist

Calculating and offering the best fare option for the passengers. Dealing, over the phone and using reservations’systems, with internal customers – helpdesk for Reservation Centre agents, airports, city ticket offices, and customer services staff – and external customers – travel agencies and corporate accounts. Also working in the Ticketing Department issuing direct customers tickets

Key Skills
Accounts Corporate Customer Service helpdesk services

Delph01's Education and Qualifications

1997

Masters/PostGrad - Tourism and the Industry

Paris Sorbonne