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Information Systems Project Leader

Achievements
• Increased efficiency of PC deployment process through automation (scripting, Ghost & Group Policy) & standardisation.
• Improved our service management capability through the introduction of an IT asset system, a Service Desk application and improved monitoring and reporting.
• Increased service level for customers by the introduction of a managed wireless LAN service.
• Have overseen the following infrastructure improvements
o Introduction of IP Telephony (Cisco) in response to PBX obsolescence and the need to reduce telephony costs
o Roll-out of 50Mbps licensed wireless links to our major sites to reduce reoccurring costs and increase capacity
o Roll-out of VPN links across the Internet to sites to achieve WAN resilience and increase capacity at a low on-going cost
o Introduction of 4 year proactive PC replacement
o Introduction of a VMware ESX server environment built on an iSCSI SAN platform
Responsibilities:
- Identify business requirements and deliver appropriate solutions
- Line manager for the IT Operations functional group (Manage staff development, group and individual performance for 13 team members)
- On-going support and development of the networks and client-server infrastructure (30 sites, 70 Windows 2003 servers, ISA, Exchange 2003, MS SQL, MySQL & 690 clients)
- Report to / Deputise for the Head of Information Systems
- Assist in budgetary planning and carry out purchase order approval
- Contribute to the development of organisational policy and strategic planning
- Develop and implement IT strategies, policies, procedures and solutions
- Direct and prioritise day-to-day operational activity and manage performance
- Manage third party vendor relationships and performance to achieve value
- Demonstrate technical leadership
- Mentor and coach staff managing projects
- Negotiate underpinning contracts with service partners
- Develop service level agreements
- Operating national procurement frameworks and tendering

Senior IT Engineer

Achievements
• Increased the capacity and throughput of the backup system.
• Developed an Exchange 2003 disaster recovery procedure.
• Standardised the desktop environment to increase efficiency and manageability.
Responsibilities:
- disaster recovery planning and server consolidation,
- Windows 2000/2003 server administration,
- network administration,
- Exchange 2003 administration,
- Veritas Backup Exec 9.0 administration,
- Windows 2000/XP client support,
- technical writing,
- product evaluation, and
- liaising with vendors.

Systems Administrator

Achievements
• 90% reduction of user account related service calls.
• The design and implementation of Active Directory.
• Migration of the internal DNS from Linux to Windows.
• The introduction of an automated backup system.
• The development of an off-line disaster recovery procedure for Exchange 5.5.
Responsibilities:
- day-to-day Windows server administration,
- MS SQL Server 7/2000 administration,
- NetWare 5/6 server administration,
- Windows client support (NT4, XP & MS Office),
- project management,
- writing technical documentation,
- tender evaluation, and
- liaising with vendors.

Server Analyst

Achievements
• The creation of an Arcserve troubleshooting knowledgebase.
• The identification and reporting of a RAID controller bug to the manufacturer.
Responsibilities:
 Day-to-day administration of ~ 500 Windows 2000/NT4.0 servers across EMEA sites (remote & local server management),
 performing server disaster recovery,
 post-mortem analysis,
 server capacity management & load balancing,
 provided second level support for issues from the help desk, and,
 training and coaching peers.

Technical Trainer (Semiconductor Process)

Provided one-to-one training of staff specialising in the dry etch manufacturing processes. Performed classroom based instruction on VMS and specialised production software. Co-ordinated on-shift training. Wrote training material and troubleshooting documentation.

Manufacturing Process Team Leader

Directed a team of 12 in day-to-day manufacturing operations. This included setting targets, resource management, identifying and resolving issues.

Computer repair technician

Computer Technician (Temporary)

Bachelor/Degree - Information Technology and Computing

The Open University

Diploma - Computing

The Open University

Certificate - Microcomputer Technology Part 3

City & Guilds of London Institute

Certificate - Microcomputer Technology Parts 1 & 2

City & Guilds of London Institute