Prafan Adriana - Customer Support Manager

Customer Support Manager at BetBrain Software

Nationality

Romanian

Current location

Romania

Work category

Customer Service

Education

Bachelor/Degree

Profile Activity

Prafan Adriana's Customer Support Manager role at BetBrain Software (2010 - Present)

- Recruiting, training, monitoring and motivating staff
- Preparing and documenting department procedures, writing manuals, creating different reports, etc.
- Identifying process improvements to increase efficiencies and streamline processes
- Acting as a liaison with the other departments when addressing complex issues.
- Handling escalated questions and complaints

Company

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SkillMap®

 

Acting

(12 years)

Reports

(12 years)
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
12 years
12 years