Pradipt Kapoor - Business / IT Alignment and relationship governance while driving ROI – true business value and benefits.

Senior Director - Horizon Transformation at SITA



Work category

IT and Technology



Profile Activity

A business manager with a successful background in Strategic Planning, program management and governance, business change, technology development, Outsourcing and Off shoring and information technology in international environments. Focused on Business/IT Alignment and relationship governance while driving ROI – true business value and benefits.


• Business Management:
o Strong Commercial Discipline with key strengths in identifying and delivering to key financial parameters.
o Focused on cost /budget management and increased business value.
o Entrepreneur Experience – retaining the mindset within corporate culture.

• Change Management
o Driving strategic change through use of technology.
o Definition of IT Strategy and Business/IT Alignment and relationship governance.

• Product Management - Strong Program , Project and Delivery Management
• Both Business change and Technology Programs
o Delivery of Multi-million dollar, multi vendor programs (program size $25 Million Plus)
o Delivering business benefits on time , to quality and within budgets.

• Strategic Sourcing - Outsourcing and Offshoring
o Procurement- Negotiation, contract management, supplier relationship management
 Understanding of various commercial models and the benefits and drawbacks of same.
o Managing multiple locations in the USA, UK, Switzerland France, Canada and Singapore.
o Outsourcing to 3rd party vendors in Brazil, Ukraine and India (Multiple locations)

• Technology leadership
o Understanding of Emerging technologies
o Implemented Enterprise wide CRM and SOA Platforms.

Pradipt Kapoor's Professional Experience

2011 - Present

SITA - Senior Director - Horizon Transformation

In this role I drive the successful end to end program delivery of the Horizon new generation systems implementations (Passenger Solution Line). This role ensures that the program delivers success in that it meets the benefit expectations of the business and delivers a return on the SITA’s investment. Horizon Transformation is built on top of a $100+ Million dollar investment in the technology re-write of the core Horizon platform including reservations, inventory, departure control and ticketing.

• Drive the horizontal integration between Product Management and Definition, Software Delivery, Customer Migrations , Organization Transition, and Next Generation Data Center
• Deliver the business benefits and deliver to the business case.
• Oversee and manage end to end Schedule, communications, change, risk and issues,

Key Skills
data Reservations
2007 - Present

SITA - Director Offshoring and Outsourcing

Sita is the world’s leading provider of IT business solutions and communication services for the air transport industry.

My role:
Driving the strategic offshoring initiative for SITA.
DeFining Offshoring Strategy
Vendor Selection
Offshore Process Management
Project Portfolio Management
Business Case and Benefits Delivery
Financial and Relationship Management.
Building Skills across multiple geographic locations to deliver projects in an Offshore Model.

Key Skills
AIR strategy Transport
2004 - 2007

The Carphone Warehouse - Programme Manager - Head of the Programme Director's Office - COBAL

Head of the Programme Director's Office for COBAL

Cobal delivered a new CRM, Order Management and Billing platform.

Key Skills
Billing CRM order management
2003 - 2004
1999 - 2004

DSSI Group - Advisor

The Pipal Group companies and Tricolom were all part of this venture investment.

1996 - 1997

Pradipt Kapoor's Education and Qualifications


Bachelor/Degree - ,

Andhra University

Bachelor/Degree - PG Diploma in Management, Management

Aston Business School

Pradipt Kapoor's Additional Information