Patricia Parr - Bank Official Grade at AIB Head Office

Bank Official Grade at AIB Head Office



Work category

Banking Insurance and Financial Services

Profile Activity

Patricia Parr's Professional Experience

2000 - Present

AIB Head Office - Bank Official Grade

Work Experience

April 2000 to October 2012
Allied Irish Bank PLC, Ballsbridge, Dublin

Position Held
Receptionist / Switch Board Operator


I have shown flexibility in working in office administration & reception with different business areas throughout the organisation which would include assisting the Personal Assistant to the CEO office.

At present, I split my day between Learning and Development Reception and Switch Room which involve the following duties:

I ensure I answer up to 125 – 140 calls on average each hour. As Switch Board Operator for AIB Head Office.

I consistently and promptly identify the area of the Bank best equipped to deal with Customer enquiries or issues and forward the call to the appropriate AIB Personnel.

I provide superior customer service at all times to both internal & external customers

I look after the Accounting Operations for Switch and Learning and Development Reception and liaise with Accounting Operations Finance to ensure timely payment of all Invoices.

I ensure the most cost effective solutions are met, and I oversee that we have the necessary equipment for the day to day running of the Switch Room & Reception.

I manage the Production of all Learning & Development course material & ensure that it; is delivered to the relevant locations country wide in a timely manner.

I maintain positive relationships with all stakeholders involved to ensure the successful delivery of training requirements. I consistently review the processes in place for Learning & Development reception and improve where necessary to give an efficient service.

I manage the L&D Training Centre room bookings & identify all room requirements ensuring they are set up appropriately for each specific training programme.

Patricia Parr's Education and Qualifications

Second Level -

Santa Sabina

Patricia Parr's Additional Information