Patricia  Cole

Team Leader

Nationality

French

Current location

Ireland

Work category

Travel and Tourism

Education

Higher Diploma

Profile Activity

Experienced Team Leader in Customer Services. Looking for positions involving training

Patricia Cole's Professional Experience

2006 - 2008

Team Leader

Supervision of the GDS/Internet team on a daily basis.
Ensure continued development of employees through performance management systems

Key Skills
advising people attention to detail conflict resolution Instructing managing people motivating others teaching Training
2002 - 2006

Contract Administrator

Co-ordination of initial and on-going training for the team & support team for British Airways reservations.
Co-ordination of all problems & issues regarding BA reservations
Administrative work for British Airways contract

Key Skills
communication by emails, centralization of reservations, supervision of requests & queries research, collating & reviewing information, communication with other departments
2001 - 2002

Helpdesk/Support Technician

Provide technical support to Internet customers through phone and email.
Provide technical support to Travel Agencies

Key Skills
GDS systems experience Internet use Lotus Notes use Webmaster administration
2000 - 2001

Reservation Agent

Provide information to customers regarding reservation policies & procedures & other general information.
Receive incoming calls from the market, whilst converting the maximum number of calls & enquiries into sales.

Key Skills
Competitive attitude Good Listener Up for a challenge  Achieve performance targets
1998 - 2000

Guide/Administrator

Worked for association to promote Industrial Tourism in South Britanny.
Was in charge of the promotion, administration, training and guided tours for groups and individuals.

Key Skills
attention to detail Event Promotion Filing Recruitement Research and marketing Training of new staff

Patricia Cole's Education and Qualifications

2009

Certificate - TRAIN THE TRAINER

FETAC

2008

Certificate - Coaching

Hertz

2006

Certificate - ECDL

FETAC

1997

Higher Diploma - Tourism and the Industry

College in Brittany