Patricia Clarkson - Available For Immediate Placement !

Excel VBA /Report Creations/CRM Database Consultation and development/Data Analyst/Operations- at Available For Immediate Placement !

Nationality

British

Work category

IT and Technology

Education

Bachelor/Degree

Profile Activity

A graduate in Artificial Intelligence and IT, I have worked in the private IT sector for over 10years. My work experience over the years, has equipped me with skills in various areas in ITsuch as:

•Database Development and Management: i.e CRM database, using MSO Excel Visual Basic tools.

•Reporting: A good eye for detail; Business operations reporting- BI; report project management, data analysis, automation using Excel pivots/macros/forms and VBA coding, data cleansing.

•Service Level Management: To administrate within a customer interface responsibly. Manage customer service level agreements (SLA), ensure continuous business development and maintain customer focus.

•Technical Writer: Assist, contribute, create and develop material. Production of operational documents, diagrams/software & hardware processes/new staff induction file/data & contacts recording file and other ad-hoc files using MS Office application tools. The ability to train team members on how to use, locate and store updates.

•Business management: Planning a project, monitoring, evaluating, analysis and reporting; working on own initiative; Out of hrs working; achieving deadlines, dealing with multiple priorities at the same time, Excellent communication and diplomacy skills, information technology skills(Email, internet and computer skills), relationship management and interpersonal skills; dealing with account queries, creating and maintaining account records. Customer invoicing statement preparations and purchasing skills, Skills and products sourcing.

Patricia Clarkson's Professional Experience

2012 - Present

Available For Immediate Placement ! - Excel VBA /Report Creations/CRM Database Consultation and development/Data Analyst/Operations-

Available for immediate placement: Interests / Positions - Excel VBA Report Creations, Relations Database Consultation and development, Operations Coordinator,
Data-Bus Analyst...

Key Skills
data EXCEL VBA
2011 - 2012

Midlands Simon Community - Virtual Personnel (Volunteering)

•Website Management{Dream Weaver Application Used}
•Database Development - Donors, Volunteers, Sponsors and Service Users database Construction {MSO Excel VBA Used}.
•Comprehensive Database Management.
•Business Operations Report Creation and Management.
•Social network site maintenance {Facebook & Twitter).

Key Skills
construction EXCEL VBA Website management
2010 - 2011

Little Friend - Entrepreneur- Designer /Creator Baby Wear and Baby Care Products

• Designing- Successfully setup own business to design innovative baby wear and baby care products. My design range currently holds the Little Friend Brand baby products- EasyTravel Feeder, EasyPacifier and Stand, Organic Baby Wipes and EasyClipOn bay onesies.

Key Skills
Innovative
2007 - 2009

CSC Computer Sciences Corporation - Service Level Manager

Service Level Management working as a functional coordinator for Lyondellbasell accounts. To provide coordination for a variety of activities and projects including clerical and administrative support.
To ensure quality requirements are met. Demonstrate, and deliver business/functional services in line with operational agreements/expectations.
Provide guidance on the use of the business /functional processes and procedures. Promote efficient and effective operation of the business/functional area.
Monitor daily SLA reports and documentation for compliance and accuracy.
Provide a point of reference and source of guidance for other users of the business/functional process.
Ensure the timely distribution of information. Process requests for service. Complete data entry and analysis and follow up required actions with the client.
Prepare statistical reports, monthly status reports, spreadsheets, presentations, process documentation, schedules and other administrative duties.
Attend monthly meetings.
Frequent travel to customer site.

Key Skills
Administrative support Clerical data Reports SLA
2005 - 2007

CSC Computer Sciences Corporation - Metric Analyst

Part of a team producing daily, weekly and monthly reports for various accounts.
Analysing data and report creation, taking into account SLA deadlines.
Report coding and automation duties also involved.

Key Skills
analysing data automation data Reports SLA
1999 - 2005

CSC Computer Sciences Corporation - Metric Analyst

'Role outsourced from Nortel to CSC'

Production of metrics reports- Key performance reports (KPI's); Operational Reports; SLA Reports, and other adhoc reports.
Produce network automated operations reports- Seagate Crystal / Remedium- Remedy call logging system Reporting - used to log network related issues/calls,
Other applications used- Concord for the extraction of network raw data, ACE for the extraction of RAS usage raw data, Excel & Word for the reporting output and presentation.
Create work instructions, reporting procedures and processes for the reports produced.
Team activities -Attend conference/meetings, do minutes on a rota basis,
Tools administration- provided access rights to users on network tools- NETEISS, Ciscoworks web based and Telnet sessions & Concord.

Key Skills
ACE Administration call logging data EXCEL Reports SLA
1998 - 1999

Nortel Networks PLC - Technical Administrator

Production of technical documentation on how to use software tools.
Assisting and co-ordinating projects and other matters directed to the department.
Organized conference meetings, draft meeting agenda and taking down minutes.
Involved in network operations tasks such as monitoring of the WAN network, using network tools (MNCC-Voice, Spectrum-Routers, NMS-passport)
Produce Network devices analyses reports such as network availability/utilisation/status reports for voice and data teams.
Develop reporting packages, using Microsoft Excel; Word; Powerpoint
Liaising with the Network Teams, Support Engineers and network tools such as Spectrum and Netscout Manager + tools.
Develop WAN network representations using Visio professional tool.
Working on my own initiative..

Key Skills
data engineers EXCEL Powerpoint Reports
1997 - 1998

Lombard Tricity Finance Ltd - PC Support HelpDesk

In a team of six operators on the helpdesk, providing first line in-house IT support. Also supporting external retail companies such as Argos, MFI, Dan Technology etc.
Heat for windows call logging system, to identify the problem and pass the call on to the relevant support group or resolved and close calls were possible.
Password changes (novel netware4 resets, AS400 session resets); Clear print queues; General MS Office Application user issues.
Provide regular updates on tickets to the customer and chase support groups for updates were necessary. Adhere to SLA targets.
Operating systems used - Windows 3.1, NT & 95, OS2, and Rumba Office.

Key Skills
call logging IT support MS Office Operating Systems retail SLA
1996 - 1997

Lombard Tricity Finance Ltd - Customer Services

Customer accounts queries, over the phone - such as settlement figures, account balances, promise to pay and general enquiries on the finance packages available to customers.

Key Skills
finance
1996 - 1996

Lombard Tricity Finance Ltd - Accounts/Cashier

Accounts; Processing customer cheque payments

Patricia Clarkson's Education and Qualifications

1996

Bachelor/Degree - B.Sc (Hons), Computer Science

Middlesex University

1991

Bachelor/Degree - Certificate, Secretariat

Sandra Secretarial College, London

1991

Bachelor/Degree - Certificate, Business Administration

Hackney College

1990

Bachelor/Degree - Diploma, Computer Programming

Belair Education Centre

1985

Bachelor/Degree - GCSC 'O' Level, Secondary School

Annie Walsh Memorial School

Patricia Clarkson's Additional Information

Interests

• Writing: published first book in 2007- ‘Friends For Life! The Fight Against Mosquitoes’ – Children’s Book for age9+- Education and Entertainment theme.
• Travelling:
• Socialising: theatre, bowling, eating out and cinema.
• Driving: I hold a clean UK driving Licence
• Designing- Successfully setup own business to design innovative baby wear and baby care products. My design range currently holds the Little Friend Brand baby products- EasyTravel Feeder, EasyPacifier and Stand, Organic Baby Wipes and EasyClipOn bay onesies.

Awards

"Patricia Clarkson came 10th in the Powerlist Magazines' September 2011 issue - Celebrating Irelands 100 most influential African People."

“New Product Development” - National Enterprise Awards County Final Sep2010.

“Most Innovative Idea” - Micro Enterprise Networks award Dec2010.

The EasyPacifier product was selected for review by the UK BPA Awards Judges in June 2009.