Paola Do Carmo - customer service at FBD Group

customer service at FBD Group



Work category

Customer Service



Profile Activity

Paola Do Carmo's Professional Experience

2011 - Present

FBD Group - customer service

Accounts Manager – HSBC Bank Brazil – Brazil
• Responsible for such tasks as personal loans.
• Car leasing.
• Credit card review and approval.
• Risk analysis, bureau de change.
• Funds investment.
• Responsible for supporting the bank to minimize overdrawn accounts, thus helping to increase profits.
• Involved in the day to day management of client.
• Address client concerns and ensure the resolution of issues in a timely manner.
• Maintaining contact with clients – giving them regular updates.
• Retain account through the development of strong relationship with key decision makers.
• All access to personal and financial information for both personal and business customer accounts.
• High volume of calls and emails were to be dealt with on a daily basis.

Paola Do Carmo's Education and Qualifications


Bachelor/Degree - BA in Marketing & Advertisement,

Ibirapuera University


Bachelor/Degree - General English,

BA IN MARKETING & ADVERTISEMENT – Ibirapuera University – SP - Brazil

Paola Do Carmo's Additional Information