ECM Engineer at CSC Corporation
NationalityIrish
Current locationSwitzerland
Work categoryIT and Technology
EducationBachelor/Degree
Profile Activity
As both a professional and a person, I am a loyal and hard working individual, who likes to be challenged, to learn new skills and roles. I am a skilled communicator who can build new and successful relationships with ease. I have proved myself a valuable team player in my career to date, showing myself to be flexible and adaptable to whatever situation.
My career so far has seen me working for several large Multi National Organisations across Europe, working in stressful but challenging environments where the need to add quality and a high level of service was paramount. This experience has afforded me many valuable lessons and experience, which continues to assist me in my ongoing career.
Oliver Connick's Professional Experience
CSC Corporation - ECM Engineer
In April of this year, our group was outsourced from Zurich Financial Services to CSC Corporation.
Zurich Financial Services - ECM Engineer
ECM Papyrus Engineer
• Creation of support documents to assist in the transfer of the platform to “Operations”
• Administration of the Unix end of the Papyrus Platform which supports the ZConnect and InfoSwiss Application Platform
• Maintaining a healthy operable environment
• Management of system update procedures
• Putting forward ideas to improve the running and day to day operation of the environment
• Liasing with other departments as needed in order to iron out political and technical issues affecting the environment.
Support Systems Co-ordinator for the ECM Services Team
• Reporting System activity to other departments both in Switzerland and abroad.
• Defect and Problem Management; managing incoming requests, assessing their appropriate categorisation, allocation of work.
• Services co-ordinator; matching service requests from other departments with team resources.
• Escalation management: triaging of group and departmental activities to bring about increased service efficiency and faster resolution.
• Providing consultancy support during the implementation of new applications onto the ECM Shared Platform.
• Seeking ways in which to streamline the project implementation process/suggest new ideas for increased efficiency and/or accountability.
• Attendance of Technical Review meetings to assess proposed changes of the Shared Platform, their viability and quality of the information submitted.
IBM Filenet - Senior Systems Engineer
Senior Systems Engineer (promoted from Systems Engineer role) at the FileNet Response Centre.
• Deputy Team Lead
• Escalation management: conflict resolution, co-ordination of resources,
• People skills: mentoring, presentation/training duties, product specialist
• Creation of support documents for internal use and to help the training of new employee’s and those in other product support groups.
• Customer focus: created and managed Filenet Customer TAC Residency Program; assisted with on-site customer projects.
• Project Management: participated in two Filenet to IBM company integration projects as a specialised consultant, one HR based the other IT system based.
• Senior systems analyst: promoted from Systems Engineer role.
• Team Player
• Communication: over the past several years I have honed and further improved on my communication skills, both written and spoken.
Mr. Robert Roach, former Senior Vice President of IBM Filenet Support and now owner of Roach and Associates made the below comment on my abilities:
“Ollie:Uniqueness for you would be the fact that I always felt you went the "extra mile" for customers meaning not only did you focus on resolving there request for help, but provided them with additional advise/directions to avoid further issues...and on top of that you always gave the customers the feeling that they are "welcome" to call back should they have any further issues or questions....positives & friendly comunications goes a long way in helping customers and you do that very well!!!”
Iomega - Technical Support Specialist
Technical Support Specialist for the whole range of Iomega products.
Escalation management.
Relaying of customer trends to Marketing department.
Internal product training.
Lexmark International - Technical Support Specialist
One of the initial Technical Support Specialist’s of the company in Ireland.
Supporting the Lexmark range of Ink-Jet printer’s.
Heavily involved in the area of logistical and escalation management of customer related issues.
Whitbrean PLC London - Sales Representative
Focused on achieving and surpassing internal sales and company targets while increasing/improving customer satisfaction.
Liaising with internal departments on logistical issues.
On site product demonstration evenings, promotions and presentations.
Oliver Connick's Education and Qualifications
Bachelor/Degree - Languages and business
University of Wolverhampton
Diploma - Marketing and Languages
WIT
Certificate - Erasmus year
Université Pierre Mendes France
Oliver Connick's Additional Information
Languages
- German - Intermediate
- French - Fluent
Interests
Skiing – I have a passion for sking and have been going for about 10 years now:
yoga, acting (former student of the Gaiety School of Acting, Dublin), swimming, music, art, cooking, writing, cycling, and travelling