Oladunni Ayoade - Graduate, Dkit, Dundalk

CALL CENTER CUSTOMER SERVICE at IQON TECHNOLOGIES

Nationality

Irish

Work category

IT and Technology

Education

Bachelor/Degree

Profile Activity

Prior to my admission at Dundalk institute of Technology, have acquired some customer facing experience and since then, it has being my desire to work along with customers as they are mainly the key success to any business.
I have developed numerous programmes in college using Java and SQL. Developing software is totally different from delivering quality software. The use of agile method helps facilitate the development of quality software with the help of customer interaction. The knowledge have acquired based on software maintenance, quality management, methodologies, developing software’s using java language and other software affiliates will help me put into practice my ability to make a name for your company.
I am looking for an entry-level position in a respected IT company with a view to growth within the company into a development role in time.

Oladunni Ayoade's Professional Experience

2007 - 2008

IQON TECHNOLOGIES - CALL CENTER CUSTOMER SERVICE

At the call centre I take calls from customers
Take their details and pass them over to the technicians to troubleshoot their computer fault on the phone with good typing skills
Book with the courier service and arrange for collection of faulty computers
Call the courier company to check progress on customer’s collections
Communicating through e-mails with different department within the company to get updates for customers
Call customers to give them an update on their repair process
And answer other customer’s queries

Key Skills
call centre typing Typing skills

Oladunni Ayoade's Education and Qualifications

2012

Bachelor/Degree - Bsc (honours) in commercial computing, software development

Dundalk Institute of Technology

1998

Bachelor/Degree - Diploma in Financial studies, Financila studies

FEDERAL POLYTECHNIC Offa, Kwara state, Lagos-Nigeria

1995

Bachelor/Degree - Leaving Cert.,

AIR FORCE SECONDARY SCHOOL, Ikeja, Lagos-Nigeria

Bachelor/Degree - Diploma in Desktop publishing, Basic Skills in Computer Applications

Cemex computers

Bachelor/Degree - Computerized Accounts using SAGE LINE 50, Accounting

Fas Dundalk

Oladunni Ayoade's Additional Information