Noel Lackey - Training Manager/Quality Engineer and technical trainer

Quality Engineer at Ericsson Ltd.,



Current location


Work category

Education and Training

Profile Activity

 Five years experience as a Quality Engineer
 Fifteen years experience as a Training Manager and Trainer in both corporate and public sectors. Delivering training worldwide.
 Strong background in developing company training programs and computer based instruction.
 Skilled in organisation, leadership, management and problem solving.
 Comfortable with, Windows, Unix, Linux, Word, Excel, PowerPoint, Outlook, and Telecommunications software.
 Certifications: Certificate in Training and Continuing Education NUI Maynooth (First Class Honors Fetac Level 7), OCR diploma in Information Technology EIQA Certificate in Quality Management, SQT Statistics for Industry, IRCA Certified QMS Auditor, IQC Internal Auditor, Apollo RCA Analysis for Practitioners, , College Certificate in Health and Safety (Dublin City University), Microsoft Office specialist, City and guilds in Computer Aided Draughting and Design using AutoCAD.

Noel Lackey's Professional Experience

2013 - Present

Various - ECDL Trainer

as a Microsoft Office Specialist, I also carry out ECDL training for external companies, such as Information Providers and Offaly
Computers Ltd., providing training in both basic and advanced Microsoft Products. On completion of the
Course the students should achieve certification by completing the ECDL exam. Tuition can also be
Provided on a one to one basis.

Key Skills
ECDL Microsoft Office Microsoft, MOS, ECDL
2008 - Present

Ericsson Ltd., - Quality Engineer

Quality Engineer 2008 – 2013
• Provided Quality support to technical areas which included analysis of data, document reviews
• Tracked actions to completion and performed quality checks at each handover stage
• Design Process expert and a member of Design forum within Ericsson
Quality Metrics Analyst
Provided training to both internal and external companies.
Consulted with external companies on a good quality process
Conducted internal Quality Audits/Assessments for both process and non-process activities
Moderated Root cause analysis meetings
Tested new statistic tools for use within Ericsson
Helped teams transition to a more agile Wow (Way Of Working).

2000 - 2008

Ericsson Ireland - Training Manager

Strategic Consulting, including comprehensive training plan & strategy development
Recommend solutions for Performance issues and potential areas for training.
Develop and maintain up-to-date training and personal development plans for all staff
Ensure training targets are met and maintained
Monitor staff through training programmes ensuring personal and organisational targets
are achieved
Maintain up-to-date records of all training delivered in personnel and electronic files
Identify and source training funding from various funding streams
Monitor the use of training funding
Maintain up-to-date knowledge of Technology updates relevant to training and disseminate any
new requirements appropriately to colleagues.
Carry out training needs analysis with all customers.
Institute program changes to meet training goals.
Coordinate internal and external training programs.
Design and develop curriculums and instruct courses according to the customers requirements,
For groups of up to 20.
Create training manuals and course material for all training programs.
Act as liaison between manager, instructors, supervisors and trainees.
Devise evaluation instruments to analyse performance.

Key Skills
Trainer, Manager, Consultant
1995 - 2000

LMI Ericsson - Technical trainer

Duties: I also work as a Technical Trainer, the job entails course presentation of various technical courses
Including, ECDL, Presentation Skills and Moderator to both Ericsson staff And customer’s worldwide;
Main role and Responsibilities:
Prepare and conduct technical training programs.
Assess training needs and certification requirements.
Deploy training to targeted personnel.
Prepare training material and classroom agenda.
Provide end user training for client.
Conduct presentations and webinars.
Create instructor materials (course outlines, background material, instructional materials, and training aids).
Assist in design of computer-based and multimedia curriculum.
Continuously enhance technical instructional delivery and presentation skills.
Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses.
Ensure the quality and consistency of course content throughout a course life cycle.
Test process with different subjects.
Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System.
Plan and direct classroom training, electronic learning, multimedia programs, and other computer-aided instructional technologies, simulators, conferences and workshops.

Noel Lackey's Additional Information