Nikoa  Campbell - front dest agent

front desk supervisor at Riu hotel montego-bay Jamaica



Work category

Customer Service



Profile Activity

Nikoa Campbell's Professional Experience

2008 - 2009

Riu hotel montego-bay Jamaica - front desk supervisor

Verify that the correct charges and credits are posted to the corresponding guest folio.

Collect payment for charges on the guest folio.

Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.

Responds to guest inquiries.

Provide administrative, reception and program support to management and staff.

Manage phone activity including providing general knowledge to callers.

Manage walk-in traffic. Sign in guests as needed. Smile and greet customers in a welcoming manner.

Register and assign rooms to guests.

Resolve guest complaints within scope of authority; otherwise refer the matter to the management.

Nikoa Campbell's Education and Qualifications


Bachelor/Degree - Hospitality management

Bethlehem moravian college Jamaica